D'era Smith
Woodbridge,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical and Claim positions. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Support Specialist
Alorica
12.2024 - 06.2025
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
- Reduced claim resolution times with thorough documentation and timely follow-up.
- Coordinated with healthcare providers to verify treatment plans and expenses.
Office Administrator
R.A.S. Logistics
03.2023 - 07.2024
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Office Administrator (Temp Position)
R.A.S Logistics
04.2022 - 12.2022
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Managed executive travel arrangements, optimizing itineraries for cost-effectiveness and time management.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Security Specialist/Temp Position
Protection 1
01.2022 - 03.2022
- Developed strong relationships with clients, resulting in repeat business and referrals for new customers.
- Mentored junior sales consultants, sharing knowledge and expertise to support their growth within the company.
- Boosted sales of security products by conducting comprehensive client assessments and providing tailored recommendations.
- Collaborated with team members to achieve shared goals and ensure smooth project execution.
- Maintained detailed records of all client interactions, ensuring accurate reporting and efficient organization in managing accounts.
Benefits Specialist (Temp Position)
ResultsCX
06.2021 - 12.2021
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Streamlined claim submission process for faster turnaround times and reimbursement rates.
- Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
- Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
Debt Collection Specialist
American Collections Enterprise
06.2020 - 12.2020
- Monitor the firm's accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Travel Agent
GCR TRAVEL AGENCY
11.2012 - 12.2014
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed strong relationships with vendors to secure best rates and amenities for clients.
Cashier (Seasonal)
Quantico Commissary
07.2012 - 10.2012
- Received payments by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers, by providing information and resolving their complaints.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
GAP OUTLET
08.2011 - 04.2012
- Greeted customers and ascertain what each customer wants or needs were.
- Described merchandise and explained usage, operation and care of merchandise to customers.
- Recommended, selected, and aided to locate or obtain merchandise, based on customer needs and desires.
- Computed sales prices, total purchases and receive and process cash or credit payment.
Cashier
Popeye's Restaurants
01.2010 - 07.2011
- Assisted customers, by providing information and resolving their grievances.
- Greeted customers entering establishments in a professional fashion.
- Answered customers' questions, and provide information on procedures or policies.
- Processed merchandise returns and exchanges when deemed necessary.
- Maintained clean and orderly checkout areas and complete other general cleaning duties; such as mopping floors and emptying trash receptacles.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
Education
Certificate - Medical Billing & Coding
Alison
Online09-2023
Certificate - Medical Assistant
U.S. Career Institute
Remote03-2023
No Degree - Radiology Technician
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Garfield High School
Woodbridge, VA06-2011
Skills
- Customer service
- Data entry
- Microsoft office Systems
- Documentation review
- Data analysis
- Insurance claims review
- Claims analysis
- Claims adjustment
- SharePoint administration
- Medical terminology
- HIPAA compliance
- EMR / EHR
- Medical billing
- Patient scheduling
Timeline
Support Specialist
Alorica
12.2024 - 06.2025
Office Administrator
R.A.S. Logistics
03.2023 - 07.2024
Office Administrator (Temp Position)
R.A.S Logistics
04.2022 - 12.2022
Security Specialist/Temp Position
Protection 1
01.2022 - 03.2022
Benefits Specialist (Temp Position)
ResultsCX
06.2021 - 12.2021
Debt Collection Specialist
American Collections Enterprise
06.2020 - 12.2020
Travel Agent
GCR TRAVEL AGENCY
11.2012 - 12.2014
Cashier (Seasonal)
Quantico Commissary
07.2012 - 10.2012
Sales Associate
GAP OUTLET
08.2011 - 04.2012
Cashier
Popeye's Restaurants
01.2010 - 07.2011
Certificate - Medical Billing & Coding
Alison
Certificate - Medical Assistant
U.S. Career Institute
No Degree - Radiology Technician
Northern Virginia Community College
High School Diploma -
Garfield High School
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