Derandius Mcdonald
Denton,Texas
Summary
Lead Technician and Sales Consultant with over six years of specialized experience in technology repair and customer engagement. Demonstrates a strong track record in driving sales growth and delivering top-tier customer service. Proficient in software and hardware troubleshooting, combined with expertise in data management using Excel and command-line tools. Committed to enhancing operational efficiency and fostering team collaboration.
Overview
7
7
years of professional experience
Work History
Lead Technician & Sales Consultant
Asurion Tech Repair and Solutions
Flower Mound, TX
01.2018 - Current
- Lead a team of technicians to deliver efficient, high-quality tech repair services, maintaining customer satisfaction ratings above [insert percentage, if applicable]
- Drive sales of tech solutions and repair services through tailored consultations, meeting and exceeding sales targets consistently
- Perform advanced diagnostics and repairs on a wide range of devices, including smartphones, laptops, and other electronics
- Provide expert advice on hardware and software issues, acting as a trusted consultant for both customers and team members
- Train new team members on repair techniques, customer service, and sales strategies, fostering a collaborative and efficient team environment
- Utilize Excel for tracking repair inventory, analyzing sales data, and creating reports to support business goals
- Efficiently operate command-line tools to troubleshoot and optimize system performance
Education
High School Diploma -
Timber Creek
Keller, TexasSkills
- Advanced Device Diagnostics and Repairs (Hardware and Software)
- Sales Strategy and Customer Consultation
- Team Leadership and Training
- Proficient in Excel & Data Analysis
- Command-Line Interface (CLI) Proficiency
- Strong verbal and written communication
- Inventory Management and Reporting
Awards
Recognized for outstanding performance in Tech Sales. They give Ace point that show Acknowledgement from the company. Earned over 3k of Ace points in 3 years.
Certifications and additional training
- Have to renew CompTia A+
- Have to renew Linux
- Have to renew server+
- Complete solder workshop for Asurion
Timeline
Lead Technician & Sales Consultant
Asurion Tech Repair and Solutions
01.2018 - Current
High School Diploma -
Timber Creek
Similar Profiles
Leilani HenryLeilani Henry
Technical Support Specialist at Asurion Tech Repair and SolutionsTechnical Support Specialist at Asurion Tech Repair and Solutions
Ryan RhodenRyan Rhoden
Consulting Practice Manager at Asurion Tech Repair & SolutionsConsulting Practice Manager at Asurion Tech Repair & Solutions
Kenneth GeorgeKenneth George
Appliance Repair Technician at Pro Tech Appliance Repair And Home SolutionsAppliance Repair Technician at Pro Tech Appliance Repair And Home Solutions