Derby Charles
Lauderdale Lakes,FL
Summary
Experienced and dependable Administrative Professional with over a decade of progressive experience in clerical support, school-based operations, and office management. Adept at coordinating workflows, maintaining confidentiality, and supporting staff, students, and leadership teams. Strong knowledge of school systems, data entry, scheduling, payroll support, and compliance procedures.
Professional support specialist with strong focus on team collaboration and adaptability. Adept at managing administrative tasks, resolving customer inquiries, and maintaining organized workflows. Reliable team player who thrives in dynamic environments and consistently delivers results. Skilled in communication, problem-solving, and multitasking.
Overview
16
16
years of professional experience
Work History
Clerical Support Assistant
Physical Plant Operations
Oakland Park, FL
10.2022 - Current
- Answer and route calls while managing communication with contractors, departments, and staff.
- Input service-related data into databases for fire alarms, sprinklers, and kitchen hood systems.
- Prepare Notice to Proceed letters for the Flooring and Fire Alarm departments.
- Support document control and administrative filing across multiple departments.
- Assist with scheduling and follow-up for facility-related service requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
Administrative Assistant
MaxOne Enterprise
07.2016 - 04.2024
- Managed appointments, billing, and client support functions with a focus on customer satisfaction.
- Processed and recorded payments, created client files, and maintained records.
- Scanned, filed, and handled all incoming documentation and data entry into internal systems.
- Coordinated internal communications and tracked incoming service requests and complaints.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Teacher Assistant
Broward County Public Schools
Fort Lauderdale, FL
09.2017 - 10.2022
- Provided instructional support and assisted with the supervision of students in classrooms.
- Helped prepare materials, track attendance, and support behavioral plans.
- Collaborated with staff and communicated effectively with students and families.
- Served as a liaison between parents, students, and the teacher to maintain an organized learning environment.
- Assisted teachers in delivering instructional materials and classroom activities.
- Evaluated student performance data to identify areas for academic improvement.
Administrative Assistant / Data Entry Clerk
Retrofit USA / Ship to Islands
08.2015 - 02.2016
- Entered and reviewed data for accuracy; supported administrative and logistical operations.
- Managed daily administrative operations, ensuring smooth workflow and effective communication across departments.
Home Health Aide
Regal Home Services
07.2012 - 06.2014
- Provided care including hygiene, meal prep, and vital sign monitoring for patients.
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to prescribed schedules and protocols.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Cook / Customer Service
Burger King
Fort Lauderdale, Florida
08.2009 - 11.2009
- Prepared food, took orders, and resolved customer concerns efficiently.
- Streamlined food preparation processes to enhance efficiency during peak hours.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
Associate of Arts Degree -
Broward College
Fort Lauderdale, FL05.2020
Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL01.2009
Skills
- Administrative Support
- Confidential Records Handling
- Scheduling & Calendar Management
- Student & Staff Assistance
- Data Entry & Accuracy
- Office Management
- Payroll Support
- Budgeting & Bookkeeping
- Report Generation
- Team Collaboration
- Public Interaction
- Conflict Resolution
- Multitasking & Prioritization
- Attention to Detail
Languages
CREOLE
Native or Bilingual
Timeline
Clerical Support Assistant
Physical Plant Operations
10.2022 - Current
Teacher Assistant
Broward County Public Schools
09.2017 - 10.2022
Administrative Assistant
MaxOne Enterprise
07.2016 - 04.2024
Administrative Assistant / Data Entry Clerk
Retrofit USA / Ship to Islands
08.2015 - 02.2016
Home Health Aide
Regal Home Services
07.2012 - 06.2014
Cook / Customer Service
Burger King
08.2009 - 11.2009
Associate of Arts Degree -
Broward College
Diploma -
Fort Lauderdale High School
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