Dereck Conway

• Monitored customer service levels and implemented necessary changes to improve customer satisfaction.

• Provided leadership and motivation to team members to increase productivity and efficiency within the store.

• Established efficient inventory management system to maximize sales and reduce costs.

• Established and monitored KPIs to optimize company performance.

• Oversaw day-to-day store operations to foster efficient and profitable operations.

• Solved problems and resolved conflicts for team members and customers.

• Handled customer complaints professionally and resolved issues promptly.

• Prepared staff work schedules and assigned specific duties.

• Assessed team member performance through formal reviews leading to promotions or terminations as necessary.

• Recruited team members to maintain adequate staffing levels.

• Monitored store performance and identified opportunities for improvement.

• Provided coaching and mentoring support for employees at all levels of the organization.

• Provided clear direction and set priorities for accomplishing desired actions and results.

• Established and monitored KPI's to optimize company performance.

• Built and maintained relationships with vendors and suppliers.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Established efficient inventory management system to maximize sales and reduce costs.

• Provided leadership and motivation to team members to increase productivity and efficiency within the store.

• Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.

• Established and monitored KPI's to optimize company performance.

• Solved problems and resolved conflicts for team members and customers.

• Oversaw day-to-day store operations to foster efficient and profitable operations.

• Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.

• Mentored new employees on store policies and procedures while providing guidance and support in their roles.

• Worked with coworkers to complete tasks.

• Responded quickly to meet customer needs and resolve problems.

• Performed general maintenance and repair.

• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism. .

• Communicated with clients to address questions, concerns; and needs and provide quality customer service.

• Coached and mentored new employees on company policies and procedures.

• Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.

• Assisted with new employee training and conducted performance reviews to track overall progress.

• Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.

• Responsible for interviewing, drug testing, hiring, and firing.

• Making the work schedule and payroll for all employees.