Dereck Cruz-Rondon
Wesley Chapel,FL
Summary
Adaptable early-career professional with a background in cybersecurity studies, military discipline, and customer support. Strong in communication, teamwork, and problem-solving. Prepared to apply technical knowledge and a strong work ethic to support secure, efficient operations.
Overview
1
1
Language
3
3
years of professional experience
Work History
Infantryman (11B) / Specialist (E-4)
Florida Army National Guard
Zephyrhills, Florida
06.2024 - Current
- Completed 18 weeks of U.S. Army Infantry One Station Unit Training (OSUT).
- Trained in tactical operations, land navigation, communication, and mission planning.
- Cultivated leadership, teamwork, discipline, and problem-solving skills within team under high-pressure conditions.
- Responded quickly to unexpected challenges by assessing situations and implementing effective solutions, maintaining focus on details and consistently delivering reliable performance.
- Ensured accountability for military equipment while adhering to strict safety procedures to mitigate risks.
Customer Advisor
Best Buy – Geek Squad
Wesley Chapel, Florida
01.2026 - 07.2026
- Assisted customers with technology-related inquiries, providing effective troubleshooting and tailored product recommendations.
- Explained technical concepts to customers of varying technical knowledge, ensuring understanding and satisfaction.
- Supported daily operations, delivering strong customer service and resolving issues efficiently.
Cashier
Publix
Wesley Chapel, Florida
07.2023 - 06.2025
- Delivered exceptional customer service in fast-paced retail environment to enhance customer satisfaction.
- Assisted customers with inquiries and purchases in a bustling retail store.
- Coordinated with team members to ensure efficient store operations and improve overall service quality.
- Developed communication, time management, and customer service skills.
Education
Some College (No Degree) - Cyber Security
University of South Florida
Tampa, FL10-2026
Skills
- Tactical operations
- Tactical Communication
- Situational Awareness
- Risk Assessment
- Incident response
- Network troubleshooting
- Cybersecurity basics
- Tools: Visual Studio Code, Git, GitHub, Windows, Linux
- Professional: Leadership, Communication, Teamwork, Problem-Solving, Adaptability
Languages
Spanish
Professional
Timeline
Customer Advisor
Best Buy – Geek Squad
01.2026 - 07.2026
Infantryman (11B) / Specialist (E-4)
Florida Army National Guard
06.2024 - Current
Cashier
Publix
07.2023 - 06.2025
Some College (No Degree) - Cyber Security
University of South Florida