Summary
Overview
Work History
Education
Skills
Timeline
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Dereck Figueroa

San Antonio,TX

Summary

Versatile and detail-oriented professional with experience in managing office operations, coordinating administrative tasks, and supporting organizational goals. Recognized for strong organizational and communication skills, with a proven ability to streamline processes, improve team productivity, and maintain a high standard of efficiency and professionalism across diverse work environments.

Overview

9
9
years of professional experience

Work History

Residential Care Administrator

Emma's Angels Board & Care LLC
01.2018 - Current
  • Manage the full spectrum of operations within a licensed personal care home, ensuring exceptional care and safety for all residents. Responsibilities include supervising and training staff, developing care plans, coordinating with healthcare providers, maintaining compliance with state and local regulations, overseeing scheduling and budgeting, and ensuring the home operates smoothly on a daily basis. Serve as the primary point of contact for residents' families, inspectors, and vendors, while fostering a warm, supportive, and dignified living environment.

Content Moderator & AI Trainer

TaskUs
03.2024 - 03.2025
  • Review and moderate user-generated content on a social media platform to ensure compliance with community guidelines. Assist in training the platform’s AI by analyzing user search intent, improving algorithm accuracy, and enhancing content relevance for a better user experience.

Social Media Marketing Specialist

TaskUs
07.2022 - 03.2024
  • During my tenure at TaskUs, I garnered invaluable experiences and had the privilege of collaborating with exceptional professionals. In my role as a Social Media Marketing Professional, I engaged with a diverse range of businesses, spanning from small enterprises to large corporations. My primary responsibilities involved close collaboration with their marketing teams to guide them in crafting impactful advertisements within the Meta platform and furnishing them with tailored business models and blueprints to achieve their objectives.
  • As a top-performer, my contributions were instrumental in our department achieving the coveted position of being the #1 global sales team. Moreover, I actively participated in training initiatives, collaborating with our training team to develop innovative onboarding methods, including creating scripts, role-playing scenarios, and sharing best practices. My role extended to assisting businesses in formulating customized business plans aligned with their goals. This entailed a comprehensive analysis of their metrics and data, providing coaching to enhance their understanding of ad data analytics.

Information Technology Specialist

IBEX GLOBAL
08.2020 - 06.2022
  • During my tenure at Ibex, I held a multifaceted role in customer support. My responsibilities included expertly troubleshooting clients' device issues, enhancing the experience through screen sharing, and efficiently coordinating in-store service appointments. I adeptly managed multiple tasks, meticulously logging calls and customer information. Furthermore, I actively contributed to the growth of our team by coaching and offering constructive feedback to new hires during the onboarding process.

Work Study Student

Alamo Colleges
08.2016 - 12.2017
  • Organized & scheduled class meetings to demonstrate and teach students how to use Microsoft Word, Excel, and Photoshop. Instructed students how to use the student database and assisted with fixing computer bugs. Completed data entry for record keeping.

Education

High school diploma -

Theodore Roosevelt Senior High School
San Antonio, TX
08.2016

Skills

  • Administration and Management
  • Leadership
  • Judgment and Decision Making
  • Communication Skills / Communications
  • Customer Service
  • Critical Thinking
  • Data Entry
  • Microsoft Office / MS Office
  • Computer Skills
  • Cash Handling
  • CRM Software
  • Scheduling & Time Management

Timeline

Content Moderator & AI Trainer

TaskUs
03.2024 - 03.2025

Social Media Marketing Specialist

TaskUs
07.2022 - 03.2024

Information Technology Specialist

IBEX GLOBAL
08.2020 - 06.2022

Residential Care Administrator

Emma's Angels Board & Care LLC
01.2018 - Current

Work Study Student

Alamo Colleges
08.2016 - 12.2017

High school diploma -

Theodore Roosevelt Senior High School

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Dereck Figueroa