Dereck Leihy
Basehor
Summary
Results-driven retail professional with a strong background in sales strategy and retail operations. Proven ability to implement training programs that elevate customer service standards, optimize inventory management, and enhance team productivity.
Overview
19
19
years of professional experience
Work History
Store Manager
Dollar General
Basehor
04.2025 - 10.2025
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Trained staff on effective communication techniques to enhance customer interactions.
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created weekly work schedules for store personnel.
- Implemented time management strategies to enhance team productivity and ensure efficient store operations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Established store tactics and strategies to achieve operational performance and sales goals.
Dockworker
Old Dominion Freight
Bonner Springs
09.2023 - 02.2025
- Loaded and unloaded containers from ships and trucks using a forklift.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Prepared outgoing shipments by sealing packages securely before loading onto trucks.
- Collaborated with team members to maximize efficiency during peak times.
- Communicated with supervisors and coworkers regarding any changes in work assignments or schedules.
- Supported colleagues in achieving daily objectives by sharing workload and resources effectively.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Inspected cargo for damage, shortages, and overages.
- Participated in safety drills and training sessions to enhance awareness and compliance with safety regulations.
- Maintained records of all inventory movements both manually and electronically.
- Received incoming shipments and compared the contents to invoices or orders.
- Utilized scanners to track movement of goods through supply chain system.
- Operated material handling equipment such as pallet jacks or hand trucks safely and efficiently.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Utilized power lifting equipment to move heavy loads efficiently, ensuring safety and compliance with operational standards.
Assistant Store Manager
Walmart
Shawnee
01.2007 - 01.2023
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated work to staff, setting priorities and goals.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Analyzed customer feedback to develop strategies that enhanced service quality and resolved recurring issues.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Implemented inventory control measures to reduce stock discrepancies and improve accuracy.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Assisted in recruiting efforts by interviewing candidates for open positions in store.
Education
High School Diploma -
Basehor-Linwood High School
Basehor, KS05-1999
Skills
- Customer service
- Inventory management
- Staff training
- Sales strategy
- Leadership development
- Retail operations
Timeline
Store Manager
Dollar General
04.2025 - 10.2025
Dockworker
Old Dominion Freight
09.2023 - 02.2025
Assistant Store Manager
Walmart
01.2007 - 01.2023
High School Diploma -
Basehor-Linwood High School