Dereck ortiz
Summary
Dynamic and collaborative ,professional with a proven track record at Mariachis Mexican Restaurant and Bar, enhancing customer satisfaction through exceptional service and efficient team coordination. Fluent in Spanish and English, excel in high-pressure environments, demonstrating a strong work ethic and outstanding time management skills. Achieved significant reductions in wait times by streamlining service processes.
Multi-talented Staff member with many skills being put to use . Personable, upbeat and focused on making events successful with efficient and organized support. Ready to apply 2 years of experience and diverse skills to new role.
Overview
2
2
years of professional experience
Work History
Food Runner
Mariachis Mexican Restaurant and Bar
04.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
- Assisted wait staff with timely food delivery and guest requests.
- Assisted customers with carry-out service.
- Greeted customers and provided menus upon arrival to dining room.
- Processed payments for orders and provided customers with change.
- Offered product samples, answered questions and helped customers find items.
- Streamlined plating processes by organizing ingredients and utensils ahead of time for optimal efficiency during service hours.
Education
High School Diploma -
Clay High School
Green Cove Springs, FL05-2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Cleaning and sanitizing
- Relationship building
- spanish fluent and english
- Issue resolution
- Employee training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Auto Repair/Restoration
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Timeline
Food Runner
Mariachis Mexican Restaurant and Bar
04.2023 - Current
High School Diploma -
Clay High School
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