Dereck Rosa
Orange City,FL
Summary
Skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive experiences. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Zion Medical
05.2023 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Communicated with attorneys, other facilities, staff, and other patients on a daily basis.
Bartender
Olive Garden
09.2022 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Completed regular bar inventories and daily requisition sheets.
Server
Olive Garden
11.2021 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Host
Olive Garden
03.2021 - Current
- Answered telephone to provide dining information and take reservations.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Communicated with servers about new tables, changes in food availability and customer comments.
To-Go Specialist
Olive Garden
03.2021 - Current
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Balanced competing priorities through deliberate tasks and time management practices.
Broker Intern
Launch Credit Union
08.2021 - 05.2022
- Reviewed files, records and other documents to obtain information or respond to requests.
- Verified ownership, transaction information and dividend distribution instructions to conform with governmental regulations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
University High School
05.2022
Skills
- Supply and Inventory Maintenance
- Teamwork and Professionalism
- Cash Handling and Management
- Multitasking and Prioritization
- Professional Service Standards
- Hospitality and Guest Service
- Fluent in Spanish and English
- Time Management
- Customer Service
Timeline
Front Desk Receptionist
Zion Medical
05.2023 - Current
Bartender
Olive Garden
09.2022 - Current
Server
Olive Garden
11.2021 - Current
Broker Intern
Launch Credit Union
08.2021 - 05.2022
Host
Olive Garden
03.2021 - Current
To-Go Specialist
Olive Garden
03.2021 - Current
High School Diploma -
University High School