Dereck Urbanowski
Kentwood
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
15
15
years of professional experience
Work History
Sales Associate
Recreational Equipment Inc.
04.2017 - 03.2020
- Developed comprehensive product knowledge to assist customers with informed purchasing decisions.
- Resolved customer inquiries and complaints efficiently, ensuring high levels of satisfaction and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Trained and mentored new associates on customer service protocols and sales techniques.
Shipping and Receiving Lead
Nike
10.2013 - 07.2016
- Supervised shipping and receiving operations, ensuring compliance with safety protocols and best practices.
- Trained staff on efficient inventory management processes and effective use of warehouse systems.
- Performed comprehensive opening and closing duties to ensure operational efficiency and accurate cash reconciliation.
- Assessed individual contributions through structured performance reviews, fostering professional growth within the team.
- Managed customer relations and staff scheduling as manager on duty, guaranteeing adequate floor coverage and timely breaks for team members.
Sales Associate
Nike
09.2009 - 10.2013
- Developed comprehensive product knowledge to assist customers with informed purchasing decisions.
- Implemented strategies to uphold and elevate organizational standards in shipping and receiving operations.
- Facilitated customer consultations to identify suitable footwear and apparel for achieving fitness and athletic goals.
- Facilitated training sessions for new stock room associates on operational procedures.
- Maintained organization and accessibility of athletic equipment and accessories to enhance customer experience.
Operations Manager
Borders Books and Music
02.2007 - 03.2009
- Streamlined inventory management processes to reduce discrepancies and enhance order fulfillment efficiency.
- Oversaw daily operations, ensuring adherence to quality standards and resolving issues promptly to minimize disruptions.
- Mentored booksellers and members of the inventory processing team, fostering a culture of continuous learning and professional development.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed sales data to forecast trends, enabling proactive decision-making that optimized product assortment and merchandising strategies.
Bookseller, Operations Supervisor, and Inventory Supervisor
Borders Books and Music
08.2005 - 02.2007
- Facilitated customer access to books and music selections. Managed inventory shipments to maintain stock levels. Oversaw register operations to ensure smooth transactions.
- Monitored and evaluated performance of inventory processing team to enhance productivity and maintain quality standards.
- Facilitated effective communication by resolving store-related questions for customers and team members during management shifts.
- Executed detailed cash reconciliation tasks at the start of each shift, verifying transaction records and resolving discrepancies.
- Facilitated efficient book ordering processes to meet customer demands and store inventory needs.
- Executed accurate processing of new hire packets alongside bi-weekly payroll sheets to maintain operational efficiency.
Education
Ecology
University of Arizona
Tucson, AZ05.2003
East Kentwood High School
Kentwood, MI05-1998
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash register operation
- Shipment processing
- Merchandising
- Upselling
- POS system operation
- Sales team leadership
- Performance reviews
- Sales operations
Timeline
Sales Associate
Recreational Equipment Inc.
04.2017 - 03.2020
Shipping and Receiving Lead
Nike
10.2013 - 07.2016
Sales Associate
Nike
09.2009 - 10.2013
Operations Manager
Borders Books and Music
02.2007 - 03.2009
Bookseller, Operations Supervisor, and Inventory Supervisor
Borders Books and Music
08.2005 - 02.2007
Ecology
University of Arizona
East Kentwood High School