Dereck I Naranjo Leon
North Bergen,NJ
Summary
Goal-oriented and dependable professional with management experience in costumer service and team leadership. Skilled at solving problems, communicating effectively, and helping teams achieve bussines goals. A fast leaner who adapts quickly to new challenges and is committed to delivering excellent results.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
12.2023 - Current
- Built strong client relationships through personalized banking solutions and proactive communication. Consistently identified client needs and recommended solution trough banking products and services.
- Managed client portfolios while executing operational controls, conducting compliant outreach, and driving intentional traffic to the Financial Center.
- Educated clients on digital banking platforms, increasing adoption of online and mobile banking services and improving overall customer engagement.
- Collaborated with team member and partners to improve operational efficiency, and work collectively to achieve the financial center's goals and performance objectives.
Customer Service Representative
Planet Fitness
01.2023 - 02.2025
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Trained and mentored new team members on company policies and customer interaction techniques.
- Promoted safe and inclusive environment for club clients and member
Manager
McDonald's
06.2021 - 02.2023
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on operational best practices and company standards.
- Develop and execute strategies to increase sales and revenue.
- Oversaw inventory management, ensuring accurate stock levels and minimizing waste.
Education
High School Diploma -
North Bergen High School
North Bergen, NJAIRCRAFT MAINTENCE - Mechanical Engineering
Teterboro School of Aeronautics
Hasbrouck Heights, NJ04-2023
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Teamwork
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Relationship Banker
Bank of America
12.2023 - Current
Customer Service Representative
Planet Fitness
01.2023 - 02.2025
Manager
McDonald's
06.2021 - 02.2023
High School Diploma -
North Bergen High School
AIRCRAFT MAINTENCE - Mechanical Engineering
Teterboro School of Aeronautics