Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dereck I Naranjo Leon

North Bergen,NJ

Summary

Goal-oriented and dependable professional with management experience in costumer service and team leadership. Skilled at solving problems, communicating effectively, and helping teams achieve bussines goals. A fast leaner who adapts quickly to new challenges and is committed to delivering excellent results.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Bank of America
Clifton, NJ
12.2023 - Current
  • Built strong client relationships through personalized banking solutions and proactive communication. Consistently identified client needs and recommended solution trough banking products and services.
  • Managed client portfolios while executing operational controls, conducting compliant outreach, and driving intentional traffic to the Financial Center.
  • Educated clients on digital banking platforms, increasing adoption of online and mobile banking services and improving overall customer engagement.
  • Collaborated with team member and partners to improve operational efficiency, and work collectively to achieve the financial center's goals and performance objectives.

Customer Service Representative

Planet Fitness
North Bergen, NJ
01.2023 - 02.2025
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Trained and mentored new team members on company policies and customer interaction techniques.
  • Promoted safe and inclusive environment for club clients and member

Manager

McDonald's
Secaucus, NJ
06.2021 - 02.2023
  • Led daily operations to ensure efficient service delivery and customer satisfaction.
  • Trained and mentored staff on operational best practices and company standards.
  • Develop and execute strategies to increase sales and revenue.
  • Oversaw inventory management, ensuring accurate stock levels and minimizing waste.

Education

High School Diploma -

North Bergen High School
North Bergen, NJ

AIRCRAFT MAINTENCE - Mechanical Engineering

Teterboro School of Aeronautics
Hasbrouck Heights, NJ
04-2023

Skills

  • Relationship building and management
  • Customer Service-oriented
  • Sales expertise
  • Teamwork
  • Active listening

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Relationship Banker

Bank of America
12.2023 - Current

Customer Service Representative

Planet Fitness
01.2023 - 02.2025

Manager

McDonald's
06.2021 - 02.2023

High School Diploma -

North Bergen High School

AIRCRAFT MAINTENCE - Mechanical Engineering

Teterboro School of Aeronautics
Dereck I Naranjo Leon