Dereje Abebe

As a Resident Support Engineer for Hemmersbach at the DXC Plano Data Center, I provided dedicated onsite IT support services, focusing on hardware and software troubleshooting for critical systems. I was responsible for maintaining high levels of customer satisfaction while addressing various IT tickets throughout the day. My role encompassed both support and commissioning of new and returned peripherals, ensuring minimal downtime for the data center operations.

Working directly with clients, I resolved complex technical issues related to servers, storages, network infrastructure, while providing enterprise-level support. I collaborated closely with the IT department to enhance the data center's high availability and implement system-wide improvements. My expertise in diagnosing and troubleshooting hardware, software, and network issues was crucial in maintaining the data center's operational efficiency.

I also participated in an on-call rotation, providing after-hours support to ensure 24/7 availability for critical systems. This role required a strong sense of customer service, technical proficiency, and the ability to work effectively under pressure in a fast-paced data center environment

As a Senior Customer Support Engineer at Unisys, I provide expert onsite technical support for complex systems, including servers, storage solutions, and network infrastructure. I excel in resolving critical technical issues, ensuring optimal system performance and customer satisfaction.

I am skilled in diagnosing and troubleshooting complex hardware and software problems, collaborating with cross-functional teams to resolve intricate challenges. I leverage my expertise in HPE products and technologies to maintain case documentation, create support playbooks, and prioritize critical escalations. My contributions include developing new tools to enhance the support experience.

As a senior engineer, I mentor junior team members, share best practices, and drive continuous improvement. My role demands strong problem-solving skills and effective communication with diverse stakeholders. By delivering high-quality support, I enhance the customer experience and contribute to HPE's excellence in enterprise technology solutions.

As a Senior Technical Engineer IV at Hewlett Packard Enterprise (HPE), I serve as a strategic consultant for enterprise-grade products and services, specializing in advanced storage infrastructure and hybrid cloud solutions.

My role involves providing expert guidance for mission-critical systems, including HPE's innovative technologies such as HPE Synergy, XP7, 3PAR, SAP HANA, Aruba switches, and the C7000 line of products.

Leveraging my expertise in HPE products, I address sophisticated technical challenges to ensure seamless operations and client satisfaction in 24/7 data center operations. I excel in incident resolution, change management, and project leadership while utilizing cutting-edge tools to optimize system performance.

Additionally, I mentor junior engineers, develop comprehensive support documentation, and collaborate with cross-functional teams to enhance service delivery. By continuously improving my technical skills, I contribute to HPE's reputation as a leader in enterprise technology innovation.