DEJAY GETAHUN
Kent,WA
Summary
Dedicated collaborative leader fostering engaged and empowering work culture through effective partnership with coworkers. Proven track record in building and maintaining strong relationships with diverse range of stakeholders in dynamic, fast-paced environments
Overview
17
17
years of professional experience
3
3
Certification
Work History
Lead Bartender
Spencer's for Steaks & Chop's
01.2016 - Current
- Two time employee of the month
- Manage bar revenues, ensuring that all patrons were billed and all cash properly accounted for
- Ensure superior customer experience by addressing guest concerns, demonstrating empathy and resolving problems on the spot
- Maximize customer service by training staff, overseeing operations and resolve issues in a timely manner
- Recognized for maintaining excellent customer service on high volume nights
- Use positive communication and problem-solving skills to handle demanding customers in high-stress situations
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained 8 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Staffing Specialist
Macy's Logistics and Operations
05.2017 - 11.2017
- Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes, and supporting documentation
- Collaborated with leadership to determine department's short and long-term hiring needs
- Developed guidelines, questionnaires, and processes for assessing, interviewing, and onboarding phases
- Resolved employment-related disputes through proactive communication
- Handled understaffing, disputes, terminating employees and administering disciplinary procedures
- Exceptional customer service
- New business development
- Talented multi-tasker
- Leadership experience
- Customer-oriented
- Results-oriented
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
Community Development Service /Residential Support Professional
Washington County Mental Health Services
06.2011 - 06.2016
- Enhanced residents'' quality of life by developing and implementing personalized care plans.
- Monitored resident progress through regular assessments, adjusting support strategies as needed to maximize effectiveness.
- Increased resident participation in community events by identifying interests and facilitating opportunities for involvement.
- Maintained resident confidentiality at all times, adhering to HIPAA regulations and protecting sensitive personal information from unauthorized access or disclosure.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance job performance abilities further.
- Contributed to the development of staff training materials focused on best practices in residential support services delivery.
- Fostered positive relationships with residents, their families, and interdisciplinary team members for optimal communication and collaboration.
Restaurant Owner
Island Breeze Piassa
08.2007 - 08.2011
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 40 employees.
Education
Bachelor of Arts - MIS, Business Admin
Azusa Pacific University
Azusa, CABachelor's Degree - Business IT/Management
Western Governors University
Utah01.2014
Skills
- Exceptional customer service
- New business development
- Talented multi-tasker
- Leadership experience
- Customer-oriented
- Results-oriented
Customer Service
Suggestive Selling
Staff Management
Inventory
Cleanliness standards
Employee Coaching
Upselling strategies
Expert Mixology
Accomplishments
- Won "champion of the month" Award X 2
- Streamlined the bar, resulting in a more efficient and functional bar .
- Resolved product issue through consumer testing.
Certification
- Microsoft Technology Associate (MTA)
- CompTIA Project +
- CIW Web Foundations Associate
Languages
Amharic
Professional Working
Timeline
Staffing Specialist
Macy's Logistics and Operations
05.2017 - 11.2017
Lead Bartender
Spencer's for Steaks & Chop's
01.2016 - Current
Community Development Service /Residential Support Professional
Washington County Mental Health Services
06.2011 - 06.2016
Restaurant Owner
Island Breeze Piassa
08.2007 - 08.2011
Bachelor of Arts - MIS, Business Admin
Azusa Pacific University
Bachelor's Degree - Business IT/Management
Western Governors University
- Microsoft Technology Associate (MTA)
- CompTIA Project +
- CIW Web Foundations Associate
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