Summary
Overview
Work History
Education
Skills
Timeline
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Derek Alonso

Redlands,CA

Summary

Logistics and Supply Chain Account Leader with 23 years of experience in managing key accounts and optimizing supply chain operations. Demonstrated ability to enhance operational efficiency and implement cost-saving initiatives. Expertise in project management, vendor negotiations, and leading cross-functional teams. Proficient in data analytics to improve processes and customer satisfaction.

Overview

5
5
years of professional experience

Work History

Parts-Dispatch Supervisor

TEC Equipment
Fontana, CA
02.2025 - Current
  • Promote a high-performance culture rooted in teamwork, accountability, and TEC Equipment's Vision, Mission, and Values, fostering positive morale across the department.
  • Establish and communicated clear daily, weekly, and monthly sales and delivery objectives, with defined ownership and measurable outcomes; provided hands-on training, real-time coaching, and performance feedback, escalating concerns when necessary.
  • Direct all aspects of delivery operations to ensure timely, efficient, accurate, and safe transportation of products, optimizing route planning and dispatch schedules to meet customer delivery windows and support cross-location coordination.
  • Assume full responsibility for managing and scheduling customer returns-including warranty, discrepancies, new and core items-ensuring timely pickups and complete documentation.
  • Serve as a central communication hub between dispatch, sales, counters, and inventory teams, ensuring accurate order processing and proactively addressing discrepancies.
  • Monitor dispatch communications and maintained follow-up systems to resolve partial orders, support special requests, and ensure completion and delivery readiness.
  • Manage driver scheduling across shifts and oversaw all timekeeping processes including break compliance, meal periods, and timecard accuracy; ensured adherence to DOT regulations and internal KPIs.
  • Oversee driver performance and compliance with safety protocols; addressed and documented violations and escalated disciplinary matters appropriately. Conducted audits to confirm secure handling of delivery materials.
  • Acted as dispatch system super-user: maintained and configured the dispatch software database, trained staff, developed user guides, and collaborated with leadership on process improvements.
  • Address day-to-day service issues including equipment logistics, delivery deviations, and driver claims, escalating to management when needed for resolution.
  • Coordinate vehicle fleet maintenance, managing inspections and scheduling service in collaboration with the Warehouse Manager; tracked fuel card usage for accountability and cost control.
  • Partner with management to drive operational efficiency, streamline workflows, and support continuous improvement initiatives focused on cost reduction, quality enhancement, and process optimization.
  • Proactively pursue professional development to enhance business knowledge and contribute to organizational growth and profitability.
  • Deliver targeted training programs for employees across areas including parts systems, customer service, CDK software, and dispatch systems.
  • Supervise warehouse and delivery personnel: managed schedules, reviewed performance, processed payroll adjustments, and conducted annual evaluations.
  • Provide ongoing coaching and performance management; recommended promotions or disciplinary action based on objective criteria and addressed employee relations matters with professionalism and discretion.
  • Ensure staffing levels aligned with operational demand; safeguarded company equipment and assets through structured end-of-shift protocols.
  • Demonstrate sound decision-making aligned with business goals to lead an efficient, high-functioning warehouse operation.

Transportation/Logistics Leader

TA Dedicated
Rancho Cucamonga, CA
07.2022 - 11.2024
  • Deliver consistent operational performance across multiple locations with a focus on safety, service quality, and cost efficiency.
  • Developed and implemented medium- and short-term strategies to optimize supply chain operations.
  • Oversaw and managed budgetary items for the Transportation Department and Warehouse, ensuring fiscal responsibility.
  • Supervised third-party warehouse operations to achieve optimal performance and cost-efficient product handling.
  • Responsible for assisting in the receiving and shipping department in logging all incoming inventory.
  • Reviewed and processed cargo irregularity claims for rejected products, damaged goods, and shortages (OS&D).
  • Audited supply chain-related charges to verify accuracy and provided timely cost data for landed cost reports.
  • Analyzed inventory levels to improve inventory turnover, reduce waste, and enhance client service.
  • Directed the scheduling of all transportation routes to ensure maximum time and cost efficiency, using TMW.
  • Fostered a high-performance culture that attracted customers and engaged team members.
  • Managed capital expenditures by identifying fleet replacement, growth, and disposal needs.
  • Ensured efficient operation of contractual accounts by monitoring weekly KPIs and monthly P&Ls, using Power BI.
  • Led the hiring, training, mentoring, and supervision of staff, including dispatchers, customer service representatives, account managers, extended coverage staff, and drivers.
  • Conducted departmental and management-level meetings, including daily stand-up briefings.
  • Served as the key transportation representative for budget formulation and planning.
  • Meeting, implementing and maintaining required employee drug and alcohol testing programs to minimize accidents and DOT violations.

Logistics Coordinator

Pro-Craft Construction
Redlands, CA
01.2021 - 07.2022
  • Entered and managed logistics data using proprietary systems such as Pro-Contractor and Vista View.
  • Collaborated with regulatory agencies, including Cal-Trans and city authorities, to secure heavy haul permits.
  • Directed traffic control operations and oversaw heavy haul equipment, tractors, and trailers.
  • Built and maintained strong relationships with key decision-makers across customer and vendor organizations.
  • Monitored equipment orders and expiring leases to ensure timely allocation and proper positioning of resources.
  • Manage purchase orders (POs) for vendors, ensuring accurate processing of invoices for rental equipment to maintain seamless operations and timely payments.
  • Collaborate with vendors to resolve billing discrepancies, ensure accurate pricing, and generate comprehensive weekly and monthly billing reports for rental equipment to maintain efficiency and accountability.
  • Coordinated equipment rentals and transportation providers to ensure seamless planning, scheduling, and operations.
  • Delivered consistent operational performance across multiple locations with a focus on safety, service quality, and cost efficiency.
  • Coordinated with service and stockyard teams to ensure timely dispatch, routine maintenance, and servicing to prevent accidents and minimize downtime.
  • Developed and executed strategies for logistics operations, equipment management, and labor inventory.
  • Enhanced supply chain efficiency and established robust logistics networks to support organizational objectives.
  • Ensured compliance with government regulations and labor laws.
  • Recruited field employees, office support staff, and specialized personnel for projects and job sites.
  • Developed tactical and strategic plans for talent acquisition and growth through associate development programs.
  • Managed strategic resources to optimize cost-effectiveness and operational efficiency.
  • Provided clear direction and maintained positive communication with employees to foster collaboration and performance.

Education

Bachelor of Science - Business Administration

University of California Riverside
Riverside, CA
09.2025

Associate's degree - Business Administration

Riverside City College
Riverside, CA

Skills

  • Account management
  • Customer service
  • Project management
  • Team collaboration
  • Supply chain management
  • Operational efficiency
  • Data analysis
  • Logistics operations
  • Vendor relations
  • Inventory control
  • Cost reduction strategies
  • Contract negotiation
  • Client relationship management
  • Transportation management systems (TMS)
  • Warehouse management systems (WMS)
  • Oracle software
  • AS400 system
  • Cross-functional collaboration
  • Process improvement

Timeline

Parts-Dispatch Supervisor

TEC Equipment
02.2025 - Current

Transportation/Logistics Leader

TA Dedicated
07.2022 - 11.2024

Logistics Coordinator

Pro-Craft Construction
01.2021 - 07.2022

Bachelor of Science - Business Administration

University of California Riverside

Associate's degree - Business Administration

Riverside City College

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