Derek Anderson
El Monte,CA
Summary
Highly organized and friendly professional, skilled at working independently and as an enthusiastic team player. I have worked as a Customer Service Associate as part of a 9 year combined period providing excellent customer service. I have a passion for ensuring high client satisfaction and maintaining ongoing relationships and a proven knowledge of asset protection, crisis communications, and surveillance. I am currently seeking employment within a company that can provide fulfilling stability and growth.
Overview
13
13
years of professional experience
Work History
Substitute Program Leader
Think Together Org
05.2023 - 07.2023
- Create stable and nurturing atmosphere for young children to learn while establishing authority through leadership, communication and patience.
- Provide homework assistance, academic enrichment and physical activity, using curriculum and materials provided.
Customer Service
Hacienda Heights Pizza Co.
06.2020 - 05.2023
- Take orders over the phone from customers. Check accuracy of food orders, and make courteous, timely delivery of pizzas.
Asset Protection Host
Wal-Mart
06.2019 - 08.2019
- To prevent asset loss by scanning unbagged items, high value items, and receipts
- Assist customers with unlocking of glass displays for high value items
- Greet customers visiting the store and enforce store safety guidelines and rules.
Server Assistant
Heat Ultra Lounge
10.2015 - 11.2018
- Served specialty beverages while maintaining a positive environment for guests.
Roadside Assistant Call Agent
Dialog Direct-Good Sam / Allstate
12.2014 - 09.2015
- Geographically located members in need of roadside assistance
- Diagnosed automotive malfunctions, in order to accurately dispatch a tow.
Alarm Systems Sales Representative
ADT Security
06.2014 - 11.2014
- Consistently resolved customer- and prospect-led issues, while excelling within a highly competitive team and exceeding customer expectations.
Cashier Attendant
Murphy USA
10.2013 - 05.2014
- Handled high volume sales involving cash, credit and gift card transactions, and balanced cash drawer with 100% accuracy.
Cashier Attendant
Chevron
10.2010 - 09.2013
- Expertly managed day and night operations of gas station.
Education
Private Pilot, Aviation -
FLY QUEST AVIATION
La Verne, CAHigh School Diploma - High School Diploma -
MT. SAN ANTONIO COLLEGE
Walnut, CASkills
- Collaborate well with others
- Heavy Data Entry skills
- Strong attention to detail
- Skilled in calmly assisting Upset
- Clients
- Type 53 wpm
- Proven verbal/written
- Communications skills
- Call Center experience
- Various Customer Service/Support
- Roles
- Scheduling and problem solving
- Completion/prioritization
- Aviating Skills
Accomplishments
- FAA Student Pilot Certificate
- California Health Insurance Sales License
- California Vehicle Sales License
- Utah Burglar Alarm License
- Spanish (Bilingual)
Professional and Personal References
Leandra Gomez 626-374-2445
Angela Moore 626-274-2087
Timeline
Substitute Program Leader
Think Together Org
05.2023 - 07.2023
Customer Service
Hacienda Heights Pizza Co.
06.2020 - 05.2023
Asset Protection Host
Wal-Mart
06.2019 - 08.2019
Server Assistant
Heat Ultra Lounge
10.2015 - 11.2018
Roadside Assistant Call Agent
Dialog Direct-Good Sam / Allstate
12.2014 - 09.2015
Alarm Systems Sales Representative
ADT Security
06.2014 - 11.2014
Cashier Attendant
Murphy USA
10.2013 - 05.2014
Cashier Attendant
Chevron
10.2010 - 09.2013
Private Pilot, Aviation -
FLY QUEST AVIATION
High School Diploma - High School Diploma -
MT. SAN ANTONIO COLLEGE