Derek Barahona
Jurupa Valley,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Guest Advocate
Target
12.2023 - Current
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Welcomed guests on arrival, displaying professional and friendly approach.
Guest Advocate
Target
10.2022 - 12.2023
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Delivered prompt service to prioritize customer needs.
- Participated in ongoing training sessions to stay updated on company policies, products, and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Customer Service Cashier
CVS Pharmacy
12.2021 - 10.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Redeemed coupons to discount purchases.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Cleaned and maintained employee restroom and sales floor.
Cart Attendant
Target
11.2020 - 08.2021
- Ensured proper sanitization of carts during the COVID-19 pandemic, prioritizing health and safety measures for both customers and employees.
- Gathered and consolidated carts, freeing up additional cart return spaces.
- Utilized effective communication skills to relay information about cart availability or maintenance needs to store management promptly.
- Improved customer satisfaction by efficiently collecting and organizing shopping carts in a timely manner.
- Removed broken and unserviceable carts from inventory for repair.
- Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
- Adhered consistently to store policies on safety measures like wearing reflective gear while working outdoors.
- Provided excellent customer service by assisting shoppers with locating items, answering questions, and offering directions within the store.
- Demonstrated strong attention to detail when inspecting carts for potential hazards or damage before returning them to circulation.
- Collaborated with team members to maintain clean, safe, and presentable store premises at all times.
Office Clerk
Three-D Cabinetry
02.2014 - 12.2020
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted owner to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to owner
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company owner by copying, faxing, and filing documents.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Maintained and updated office records, both digital and physical.
Front of House Employee
Bakers Drive Thru
09.2019 - 08.2020
- Replenished serving stations with fresh food and cleaned up spills.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Certification - Cinema/Television Production
Chaffey College
Rancho Cucamonga, CA05.2018
High School Diploma -
Alta Loma High School
Alta Loma, CA05.2012
Skills
- Customer Relations
- Relationship Building
- Data inputting
- Reservation Management
- Microsoft Office
- Problem Resolution
- LiveChat Messaging
- Sales Transactions
- Service Upselling
- Inbound Call Management
- POS Systems and Ordering Platforms
- Guest accommodations
- Calm and Professional Under Pressure
- Data Entry
- Remote Office Availability
Timeline
Guest Advocate
Target
12.2023 - Current
Guest Advocate
Target
10.2022 - 12.2023
Customer Service Cashier
CVS Pharmacy
12.2021 - 10.2022
Cart Attendant
Target
11.2020 - 08.2021
Front of House Employee
Bakers Drive Thru
09.2019 - 08.2020
Office Clerk
Three-D Cabinetry
02.2014 - 12.2020
Certification - Cinema/Television Production
Chaffey College
High School Diploma -
Alta Loma High School