Summary
Overview
Work History
Skills
Timeline
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Derek Barton

Houston

Summary

Dynamic Shift Manager at Popeyes with a proven track record in employee training and customer service excellence. Skilled in decision-making and team development, I successfully enhanced team performance and fostered a positive work environment, leading to improved customer satisfaction and operational efficiency.

Overview

14
14
years of professional experience

Work History

Shift Manager

Popeyes
02.2024 - Current
  • Addressed challenging customer concerns, maintaining adherence to company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

General Manager

Firsr Cash Pawn
12.2019 - 01.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.

Ovee Night Shocker/ Custodian

Walmart
05.2018 - 11.2019
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Maintained a well-organized supply closet for easy access to necessary tools.

Delivery Driver

FedEx Ground
02.2014 - 05.2018
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Fedex Helper

FedEx Ground
03.2011 - 06.2014

Executed package deliveries alongside driver.

Provided support to drivers on a weekly basis.

Cashier

Walmart
03.2011 - 10.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Cook

Popeyes
01.2011 - 02.2011
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Team development
  • Delegating work
  • Mentoring and coaching
  • Quality assurance
  • Staff training and onboarding
  • Interpersonal skills
  • Inventory control
  • Staff development
  • Payment processing
  • Documentation and reporting
  • Safety compliance
  • Schedule management
  • Flexible schedule
  • Inventory controls
  • Sales strategies
  • Hiring and recruiting
  • Operations management
  • Performance reviewing
  • Equipment troubleshooting
  • Supply ordering
  • Tech-Savvy
  • Process improvements
  • Verbal and written communication
  • Team building
  • Financial records oversight
  • Shift checklists
  • Shift leadership
  • Customer service
  • Problem-solving
  • Active listening
  • Critical thinking

Timeline

Shift Manager

Popeyes
02.2024 - Current

General Manager

Firsr Cash Pawn
12.2019 - 01.2024

Ovee Night Shocker/ Custodian

Walmart
05.2018 - 11.2019

Delivery Driver

FedEx Ground
02.2014 - 05.2018

Fedex Helper

FedEx Ground
03.2011 - 06.2014

Cashier

Walmart
03.2011 - 10.2013

Cook

Popeyes
01.2011 - 02.2011
Derek Barton