Derek Bell
New Braunfels,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Measured success in learning and development and team management. Willing to take on added responsibilities to meet team goals, with an ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Learning Experience Leader
TaskUs
10.2021 - 04.2023
- Helped client launch sites in two different geographic areas with immediate success.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Helped client overhaul training program and content to better fit adult learning principles.
- Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that training requirements are met, understand e-learning techniques and identify where they are relevant.
- Conducted orientation sessions and organized on-the-job training for new hires up to 60 at a time.
- Act as content expert and maintain relevant training documents and materials, along with weekly trainings given through LMS media.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Assist and present weekly, monthly and quarterly business reviews with L&D and Operations management to the client.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Trained new hires to perform cross-training exercises with experienced workers.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
- Facilitated virtual, in-person and blended learning sessions
Product Development Manager
Natural Bridge Caverns
12.2019 - 12.2021
- Directed concept design, feature definitions and production support.
- Identified plans and resources required to meet project goals and objectives.
- Reviewed product development budgets, expenditures and research.
- Managed projects from procurement to commission.
- Assisted with planning, data analysis and future implementation of new products. (New multi-million dollar tour opening May 12)
- Day to day operations that included ensuring staffing coverage for business needs.
- Distinguished product issues and gathered information on customer experiences.
- Liaised with internal and external parties on procurement of new product formulations, international requirements and regulatory changes.
- Identified opportunities for new products and improvements to existing products to increase sales.
- Conducted product inspections to meet organizational and industry standards and requirements.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Maintained internal product knowledge database.
Tour Guide Manager
Natural Bridge Caverns
05.2016 - 12.2019
- Effectively manage 20-50 employees including staffing and scheduling; monthly and yearly budgets for labor and department facilities.
- Improving and adjusting materials to adapt for employees needs, focusing on identifying and training to different learning styles.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Cultivated interpersonal skills by building positive relationships with others
- Resolved problems, improved operations and provided exceptional service
- Set and exceed expectations of customer service with employees for guests from all over world.
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Lead team up to 7 trainers that assisted in training, data collection, and KPI goals for tour guide department.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
- Completed human resource operational requirements by scheduling and assigning employees.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
- Developed and maintained relationships with external vendors and suppliers
Education
Bachelor of Science - Kinesiology and Exercise Science
Wayland Baptist University
Plainview, TX02.2015
Skills
- Training Method Development
- Creative Solution Development
- Training Program Design
- Issue Resolution
- Group Discussion Facilitation
- Account Management
- Virtual Learning Management
- Training Manuals and Processes
Timeline
Learning Experience Leader
TaskUs
10.2021 - 04.2023
Product Development Manager
Natural Bridge Caverns
12.2019 - 12.2021
Tour Guide Manager
Natural Bridge Caverns
05.2016 - 12.2019
Bachelor of Science - Kinesiology and Exercise Science
Wayland Baptist University
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