Derek Bocock
Summary
Strong willed worker seeking to maximize skills in a friendly environment. Trainable with good understanding of basic computer program skills, billing, invoicing and has strong customer service skills. Possessing solid work ethic and eager to advance onto a different career.
Overview
6
6
years of professional experience
Work History
Warehouse Shipping Clerk
Wurth Revcar Fasteners
2021.08 - Current
- Enhanced warehouse efficiency by implementing a streamlined shipping process.
- Reduced order processing time for faster customer service by optimizing the packing and labeling system.
- Maintained accurate inventory records through diligent tracking and updating of stock levels.
- Collaborated with team members to ensure timely deliveries, resulting in increased customer satisfaction.
- Ensured smooth operations by training new employees on proper procedures and protocols for warehouse shipping tasks.
- Minimized shipment errors by carefully checking orders against packing slips before dispatching packages.
- Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships.
- Improved workflow with consistent adherence to safety regulations and guidelines within the warehouse environment.
- Learned how to backup shipping supervisors, filled in for said supervisors dozens of times when needed.
- Partially responsible for invoicing and billing shipments when needed.
- Supported continuous improvement initiatives within the warehouse through active participation in team meetings and brainstorming sessions aimed at enhancing operational performance.
- Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
- Checked and rechecked orders before packaging and shipping items.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Monitored stock levels of products and materials and notified management of needs.
- Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
- Completed fast loading and unloading of trucks carrying freight and materials.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Processed required paperwork to expedite handling of shipped and received goods.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Conducted research to address shipping errors and packaging mistakes.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Shift Manager
Domino's Pizza
2021.03 - 2021.07
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
Operations Supervisor
UPS
2020.12 - 2021.03
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Motivated and trained employees to maximize team productivity.
- Compiled training materials for new employees and tracked skill development.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Package Loader
UPS
2020.10 - 2021.03
- Enhanced package loading efficiency by implementing proper stacking techniques and weight distribution strategies.
- Reduced loading times for trucks by streamlining the package flow process and utilizing resources effectively.
- Maintained accurate inventory records with diligent tracking of inbound and outbound packages.
- Ensured damage-free deliveries by carefully handling fragile items and securing loads with appropriate materials.
- Trained new employees on best practices in package loading, improving their performance and reducing errors.
Shift Manager
Pizza Hut
2020.04 - 2020.09
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Assisted in budget preparation for the department which led to better financial management throughout the year.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
Lead Cook
Pizza Hut
2017.08 - 2020.04
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Streamlined prep work by organizing kitchen stations effectively and training junior staff on best practices for efficient workflow.
- Implemented effective cross-training initiatives, which allowed team members to seamlessly cover various roles during peak service times.
- Oversaw proper storage procedures for perishable items, ensuring freshness and minimizing spoilage risks.
- Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Mentored junior staff members in culinary techniques, fostering an environment of continuous learning within the team.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
- Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
- Continuously improved cooking techniques by staying current with industry trends and participating in professional development opportunities.
- Supervised line cooks to monitor food safety and order accuracy.
- Delegated jobs within kitchen depending on restaurant traffic and employee skill.
- Taught kitchen staff safety protocols and restaurant standards.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Education
Associate of Applied Science - Criminal Justice
Virginia Western Community College
Roanoke, VA12.2022
Skills
- Physical stamina
- Staff Development
- Inventory Control
- Payment Processing
- Punctual and Reliable
- Customer service
- Computer literacy
- Forklift operation
- Adaptability
- Invoice Processing
- Data Entry Accuracy
Additional Information
Strong work ethic, punctual, works well under stress and ambitious.
Cole
Legal first name is Derek, middle name is Cole, which is what everyone calls me.
Timeline
Warehouse Shipping Clerk
Wurth Revcar Fasteners
2021.08 - Current
Shift Manager
Domino's Pizza
2021.03 - 2021.07
Operations Supervisor
UPS
2020.12 - 2021.03
Package Loader
UPS
2020.10 - 2021.03
Shift Manager
Pizza Hut
2020.04 - 2020.09
Lead Cook
Pizza Hut
2017.08 - 2020.04
Associate of Applied Science - Criminal Justice
Virginia Western Community College
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