Derek Bole
Provo,UT
Summary
Detail-oriented professional pursuing a B.A. in Middle Eastern Studies at BYU. Experienced in customer service, scheduling, and team management. Skilled in communication, organization, and adapting quickly in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Student Manager
Brigham Young University Dining Services
Provo, UT
07.2021 - Current
- Lead a team of 100+ employees, delegating to supervisors and overseeing daily operations.
- Designed and implemented new scheduling and onboarding systems, boosting productivity.
- Streamlined processes to improve customer service and operational flow.
Customer Relations Coordinator
Millennium Pest Management
Huntersville, NC
04.2021 - 07.2021
- Managed client scheduling, reducing travel time for field technicians.
- Expanded customer base through improved service outreach.
Tax Assistant
Neilan & Associates CPA
Chino Hills, CA
02.2021 - 04.2021
- Compiled and organized client tax documentation for filing season.
- Digitized and transitioned client files to online tax systems, improving efficiency.
- Developed automated client outreach process, increasing response rates.
Education
Bachelor of Arts - Middle Eastern Studies (Arabic)
Brigham Young University
Provo, UT12.2025
Skills
- Customer Service & Communication
- Scheduling & Office Organization
- Microsoft Office & Data Entry
- Team Leadership & Training
- Public Speaking and Formal Presentation
- Cross-Cultural Communication
- Arabic (Advanced)
Languages
- English, Native
- Arabic, Full Professional Proficiency
Timeline
Student Manager
Brigham Young University Dining Services
07.2021 - Current
Customer Relations Coordinator
Millennium Pest Management
04.2021 - 07.2021
Tax Assistant
Neilan & Associates CPA
02.2021 - 04.2021
Bachelor of Arts - Middle Eastern Studies (Arabic)
Brigham Young University
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