Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Derek Boots

Mechanicsville

Summary

Experienced in managerial and professional roles, consistently demonstrating ability to optimize processes and guide high-performing teams. Strong analytical skills and unwavering commitment to achieving results have earned a reputation for excellence. Recognized for collaborative leadership style, fostering teamwork and adaptability to meet evolving demands.

Overview

17
17
years of professional experience

Work History

Electronics Technician Supervisor

Iowa Nation Guard
01.2023 - Current
  • Led efforts in adopting innovative technologies within the department that resulted in increased operational effectiveness.
  • Organized workflow schedules to balance workload evenly amongst technicians while meeting tight deadlines.
  • Coordinated cross-functional collaboration in complex projects involving multiple departments within the organization.
  • Improved customer satisfaction with prompt, accurate, and professional technical support for all electronic devices.
  • Maintained a safe working environment by enforcing compliance with safety regulations and conducting regular safety audits.
  • Implemented quality assurance protocols to maintain consistently high standards in repair services provided to clients.
  • Managed a team of technicians to ensure timely completion of projects and high-quality workmanship.
  • Identified opportunities for cost reduction through process optimization and resource allocation adjustments.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.

Warrant Officer

Iowa Army National Guard
04.2012 - Current
  • Developed strategic plans to maintain optimal resource allocation and maximize productivity.
  • Fostered collaboration between different departments through regular communication channels and relationship-building activities.
  • Led cross-functional teams for complex projects, consistently delivering results on time and within budget constraints.
  • Streamlined administrative processes, significantly reducing errors and enhancing overall workflow efficiency.
  • Spearheaded process improvements by identifying inefficiencies and implementing innovative solutions.
  • Optimized resource utilization by conducting thorough analysis of requirements versus available assets, reallocating as needed to ensure mission success.
  • Championed diversity and inclusion initiatives within the organization, cultivating an inclusive environment that promoted high morale among all team members.
  • Conducted comprehensive risk assessments for mission planning, ensuring safety and success in all operations.
  • Mentored junior personnel, fostering a cohesive unit focused on achieving organizational goals.
  • Provided expert advice to senior leadership on policy changes, contributing to informed decision-making processes across the organization.
  • Established strong relationships with external partners, enabling seamless collaboration on joint initiatives.

Small Arms Repair Technician

Iowa Army National Guard
04.2017 - 01.2023
  • Streamlined the repair process by developing standardized troubleshooting methods for common weapon malfunctions.
  • Ensured accurate inventory management through diligent record-keeping of repair parts and tools used in daily tasks.
  • Demonstrated excellent problem-solving abilities by applying critical thinking skills to complex repair challenges, resulting in successful outcomes.
  • Maintained a safe work environment by adhering to strict safety guidelines and protocols during all repair operations.
  • Served as a subject matter expert on small arms systems within the organization, offering guidance and advice when needed.
  • Reduced downtime for weapon systems by quickly identifying issues requiring immediate attention or escalation for resolution.
  • Performed comprehensive diagnostic tests on malfunctioning weapons, identifying root causes of failure and implementing appropriate solutions.

Material Handler

Highway Equipmemt Company
04.2015 - 11.2017
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Performed cycle counts and inventory control to accurately track product levels.

Call Center Representative

LimoLink
03.2012 - 04.2017
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Managed inventory levels for optimal cost savings and minimal stockouts.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Infantryman

United States Marine Corps
01.2008 - 01.2012
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Enhanced team efficiency by conducting regular training sessions and tactical drills.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Employed various weapons systems proficiently in both offensive and defensive engagements.
  • Provided security for military installations by conducting regular perimeter patrols and monitoring access points.
  • Operated advanced communication systems to maintain constant contact between ground forces and higher headquarters.
  • Trained over multinational partners, contractors and foreign nationals to develop warfighting and defense capabilities.
  • Led a squad of infantrymen in various combat situations, achieving objectives while minimizing losses.

Education

Masters in Biblical Thology - Biblical Counseling

Midwestern Baptist Theological Seminary
Kansas City, MO
01-2027

Bachelor of Science - Educational Leadership And Management

Trident University International
Cypress, CA
05-2023

Skills

  • Counseling techniques
  • Conflict resolution
  • Project management
  • Effective communication
  • Team management
  • Troubleshooting
  • Biblical counseling
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Cross-functional teamwork

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 30 staff members.
  • Achieved 100% on time production through effectively helping with customer relations.

Timeline

Electronics Technician Supervisor

Iowa Nation Guard
01.2023 - Current

Small Arms Repair Technician

Iowa Army National Guard
04.2017 - 01.2023

Material Handler

Highway Equipmemt Company
04.2015 - 11.2017

Warrant Officer

Iowa Army National Guard
04.2012 - Current

Call Center Representative

LimoLink
03.2012 - 04.2017

Infantryman

United States Marine Corps
01.2008 - 01.2012

Masters in Biblical Thology - Biblical Counseling

Midwestern Baptist Theological Seminary

Bachelor of Science - Educational Leadership And Management

Trident University International

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Derek Boots