Derek Bothur
Griswold,CT
Summary
Accomplished Funeral Director with extensive experience at Church & Allen Funeral Service - SCI, adept in compassionate communication and OSHA regulations. Excelled in enhancing client satisfaction and operational efficiency, showcasing strong problem-solving and organizational skills. Proven track record in improving service delivery and client retention, leveraging sales and marketing acumen to exceed expectations.
Overview
16
16
years of professional experience
Work History
Funeral Director
Church & Allen Funeral Service - SCI
06.2022 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Picked up deceased at private homes, hospitals and county morgues.
- Secured and filed burial permits and made funeral arrangements.
Apprentice Funeral Director
Church & Allen Funeral Service - SCI
07.2021 - 06.2022
- Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Contributed to a positive workplace culture by participating in team-building activities, training sessions, and sharing knowledge with colleagues.
- Picked up deceased at private homes, hospitals and county morgues.
- Improved appearance of remains with use of cosmetics.
Funeral Director's Assistant
Church & Allen Funeral Service - SCI
03.2018 - 06.2021
- Acted as pallbearer during wake, funeral and burial process.
- Supported cremator with operation of equipment and packaging of cremated remains.
- Acquired burial permits and registered deaths with proper authorities.
- Picked up deceased at private homes, hospitals and county morgues.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Transported deceased to funeral home.
Cemetery Caretaker
Norwich Diocesan Cemetery Corporation
04.2014 - 06.2021
- Removed snow from sidewalks, public walkways and stairways.
- Enhanced cemetery aesthetics by consistently maintaining clean and well-organized grounds.
- Contributed to the development of long-term maintenance plans to address ongoing preservation needs.
- Ensured timely burials with efficient coordination of interment schedules and resources.
- Increased efficiency in plot allocation by utilizing mapping software to accurately document open and occupied spaces.
- Performed seasonal tasks such as snow removal or leaf raking to maintain safe walking paths for visitors yearround.
- Collaborated effectively with funeral home directors to coordinate seamless service transitions from wake to burial ceremonies.
- Boosted productivity through proper training of new staff members on cemetery procedures and safety protocols.
- Pruned shrubs and low trees to improve growth habit or remove damaged branches.
- Assisted in organizing special events like Memorial Day services or historical tours that showcased the cultural significance of the cemetery site.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
Church & Cemetery Sexton
St. Joseph Church/Cemetery
06.2008 - 04.2014
- Assisted in the planning and execution of special events, such as Memorial Day ceremonies and veteran tributes.
- Ensured timely burials by efficiently coordinating with funeral homes and families.
- Coordinated with religious leaders to facilitate meaningful ceremonies honoring the departed individual's beliefs and customs.
- Operated heavy machinery safely when required for grave excavation or transportation purposes.
- Enhanced cemetery aesthetics by meticulously maintaining gravesites and surrounding areas.
- Trained new staff members on proper procedures for maintaining cemetery grounds while adhering to safety regulations.
- Facilitated communication between families, funeral directors, monument dealers, and other relevant parties during burial arrangements process.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Assisted in religious ceremonies as an alter server
- kept and managed cleanliness of Church and grounds
- Installed stonework according to landscape design plan and client specifications.
Education
Associate of Applied Science - Mortuary Science
FINE Mortuary College
Norwood, MA05-2021
No Degree - General Studies
Three Rivers Community College
Norwich, CT12-2012
No Degree - Criminal Justice
Manchester Community College
Manchester, CT05-2010
Skills
- Compassionate communication
- OSHA regulations
- Sales and marketing
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Organizational skills
- Decision-making
- Self motivation
Timeline
Funeral Director
Church & Allen Funeral Service - SCI
06.2022 - Current
Apprentice Funeral Director
Church & Allen Funeral Service - SCI
07.2021 - 06.2022
Funeral Director's Assistant
Church & Allen Funeral Service - SCI
03.2018 - 06.2021
Cemetery Caretaker
Norwich Diocesan Cemetery Corporation
04.2014 - 06.2021
Church & Cemetery Sexton
St. Joseph Church/Cemetery
06.2008 - 04.2014
Associate of Applied Science - Mortuary Science
FINE Mortuary College
No Degree - General Studies
Three Rivers Community College
No Degree - Criminal Justice
Manchester Community College
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