Derek Bourne
Summary
Dynamic and results-oriented professional with a strong background in high-volume recruiting, B2B sales, and leadership. Most recently serving as a Revenue Recruitment Mentor at Power Home Remodeling, where I coached and developed recruiters to consistently meet aggressive hiring goals. Previously held success-driven roles at Verizon in both B2B sales and store management, building a foundation of consultative selling, team leadership and performance optimization. Known for a people-first approach, sharp business acumen, and a passion for developing talent and driving growth through strategic hiring and strong relationship management.
Overview
10
10
years of professional experience
Work History
Revenue Recruitment Mentor
Power Home Remodeling
10.2023 - 06.2025
- Conducted more than 3000 interviews, resulting in the addition of over 400 highly talented individual candidates into the organization.
- Manage and oversee all pre-employment communications, ensuring that candidates receive timely and accurate information to support a smooth onboarding process.
- Lead the creation and execution of comprehensive recruitment strategies to meet the staffing needs of the organization, shortening the timeline of the recruiting cycle.
- Develop relationships with 70+ Directors and Vice Presidents across 30+ office locations to define job requisitions, understand role requirements, and determine selection criteria.
- Managed a large team of recruiters to provide accurate candidate feedback.
- Led training sessions daily going over call reviews, role plays and coaching on feedback discussed with recruiters.
- Assessing teams performance metrics to report to the Vice President of Talent Acquisition for weekly meetings.
Revenue Recruitment Team Lead
Power Home Remodeling
05.2022 - 10.2023
- Supervising and supporting a team of 8 recruiters in addition to managing tasks of revenue recruiter.
- Setting performance goals and KPI's.
- Provide Coaching, feedback and professional development.
- Manage workloads and ensuring even distribution of tasks.
Revenue Recruiter
Power Home Remodeling
05.2022 - 07.2023
- Studied job descriptions and qualifications to determine applicant requirements.
- Work collaboratively with a team of recruiters to support national sales hiring needs.
- Multitask effectively to manage various tasks simultaneously.
- Prioritize tasks to meet deadlines and adapt to changing priorities and deadlines.
- Operate effectively in a metrics-driven environment, which includes tracking phone calls, interviews, and placements.
Senior Account Manager
Verizon
01.2021 - 01.2022
- Operate within a multifaceted and all-encompassing account management role, overseeing day-to-day responsibilities, including collaborating with cross-functional teams, monitoring portfolio of over (600) business accounts, and providing client consultations.
- Develop account management strategies and coordinate with internal teams to deliver solutions in alignment with client requirements while identifying opportunities for accounts growth and building win-win customer relationships.
- Employ territory management best practices, tracking daily activities of (600+) business accounts across the territory while collaborating with over (350) employees to analyze account performance and highlight opportunities.
- Deliver value-added customer services, organizing client engagements and utilizing comprehensive knowledge of products and services to facilitate customized solutions in alignment with new and existing customer requirements.
- Perform consultative solution selling encompassing smart/basic phones, tablets, backup routers, and data devices; along with utilizing up-selling and cross-selling techniques to drive sales growth and profitability.
- Enhance sales for software solutions, such as Fleetmatics (ELD management for vehicles), mobile management tools (Maas360), One Talk, and BlueJeans while educating clientele regarding benefits and optimal product utilization.
- Establish long-term customer relationships, handling client complaints, crafting solutions, and coordinating across departments to resolve escalated issues while interacting with clients to ensure overall client success and satisfaction.
Retail Sales Solutions Manager
Verizon
01.2018 - 01.2022
- Led end-to-end sales initiatives, crafting robust sales strategy and tools to achieve financial goals and generate year-over-year sales growth; handled business operations, such as budgeting, forecasting, data analysis, and sales reporting.
- Assumed highly-visible Team Manager role, steering and directing (20) sales representatives while administering coaching, mentoring, training, and development to achieve team synergy and elevate personnel performance.
- Oversaw store merchandising functions, controlling daily operations of (3) stores across different locations in Pennsylvania while consistently achieving top ratings in sales and business growth for all stores.
- Demonstrated excellent leadership qualities, providing professional development opportunities for personnel, thus supporting (10+) employees in receiving performance-based promotions to management-level positions.
Retail Sales Solutions Specialist
Verizon Wireless
01.2017 - 01.2018
- Recognized as a (#1) Salesperson throughout tenure, achieving (4th) rank out of 100s in the territory, and (19th) in Philly Tri-State while thriving within highly-challenging and fast-paced work environments.
- Delivered high-quality customer solutions, identifying client needs, cultivating customized solutions to meet special requirements, as well as performing follow-ups and administering technical support to ensure customer satisfaction.
System Designer
Magnolia Audio Video
01.2015 - 01.2017
- Managed personal book-of-business, conceptualizing, designing, and installing high-end home entertainment systems, furniture, electronics, and lighting while earning stellar reputation as a top seller across multiple branches.
- Facilitated audio/video consultations, evaluating needs, preparing proposals, and presenting bids while negotiating mutually beneficial agreements with clients; maintaining CRM documentation; and performing post-sale follow-ups.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA01-2017
Skills
Coaching and Skill Development
Process Guidance
Troubleshooting and Support
Performance Monitoring
Culture and Motivation
Knowledge Sharing
Timeline
Revenue Recruitment Mentor
Power Home Remodeling
10.2023 - 06.2025
Revenue Recruitment Team Lead
Power Home Remodeling
05.2022 - 10.2023
Revenue Recruiter
Power Home Remodeling
05.2022 - 07.2023
Senior Account Manager
Verizon
01.2021 - 01.2022
Retail Sales Solutions Manager
Verizon
01.2018 - 01.2022
Retail Sales Solutions Specialist
Verizon Wireless
01.2017 - 01.2018
System Designer
Magnolia Audio Video
01.2015 - 01.2017
Bachelor of Arts - Criminal Justice
Temple University
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