Derek Branham
Lexington,KY
Summary
Highly organized and dependable candidate with a track record of effectively managing multiple priorities while maintaining a positive attitude. Consistently achieves team goals by willingly taking on additional responsibilities. Proven ability to thrive in fast-paced environments and adapt to changing demands. Results-oriented professional who consistently delivers high-quality work and exceeds expectations.
Overview
10
10
years of professional experience
Work History
Commercial Banking Client Representative
US Bank
05.2023 - Current
- Utilize more than 30 different systems to access account information and promptly address customer inquiries received via phone, fax, email, or in-person channels, encompassing specific transactions, statements, account analysis, and all other depository, treasury management, and basic loan products and services
- Execute account maintenance tasks, including processing address changes, handling depository supply orders, revising signature cards, managing fraud claims, and facilitating the onboarding of new relationships to the bank
- Specialized in facilitating the opening and closing of accounts and services, as well as managing special handling requests and other customer service-related tasks to ensure a seamless banking experience for clients
- Exceeded workload expectations by consistently adapting to changing company dynamics and learning new skills daily to contribute to personal and organizational growth
- Spearheaded seamless end-to-end implementations, assuming the role of the primary onboarding specialist for customers and serving as their initial point of contact
- Continuously optimized implementation procedures to enhance efficiency and streamline processes, resulting in improved customer satisfaction and reduced turnaround times
- Consistently ranked among the top performers in submitting requests.
Small Business Specialist
US Bank
02.2020 - 05.2023
- Maintained existing customer relationships through regular communication and cultivate new relationship opportunities via targeted business development initiatives
- Fostered the development of both internal and external relationships, collaborating closely with branch partners, centers of influence, clients, and other business line partners to deliver exceptional service and support
- Offered comprehensive financial solutions tailored to the needs of small businesses with annual revenues ranging from $500K to $2.5 million
- Persuaded clients to transfer large accounts and fulfill various banking requirements essential for the defined financial needs
- Formulated and prepared documentation, meticulously processed implementation requests for a range of treasury products, ensuring accuracy and efficiency throughout the process
- Engaged with management and employees to address inquiries, administer contracts, and facilitate problem resolution, fostering effective communication channels across the organization
- Authorized loans that met specified criteria, demonstrating sound judgment and adherence to established protocols
- Facilitated customers in meeting financial needs and served as a role model to peers regarding banking operations and customer service standards.
Assistant Store Manager
Maurices
06.2014 - 02.2020
- Supported the overall day-to-day operations of the store, focusing on continuous development of store associates to optimize sales performance and attain desired results
- Conducted regular walk-throughs, promptly identifying and directing team members to rectify issues affecting store appearance or professionalism, ensuring a consistently high standard
- Provided coaching and mentorship to more than 15 store associates through both formal training sessions and informal interactions, fostering growth and skills to drive individual and team success
- Strategized and revised policies in close collaboration with HR Management, aligning strategies with evolving industry standards and societal trends
- Consistently ranked as the top seller for six consecutive years, while maintaining position as the third highest seller in the assigned region for four years consecutively
- Evaluated personnel performance, offering insightful guidance for ongoing improvement and development, contributing to a culture of continuous growth and excellence.
Education
Bachelor of Business Administration -
Morehead State University
Morehead, KY05.2018
Skills
- Regulatory Compliance Management
- Loan Processing & Documentation
- Client Relationship Management
- Financial Services Operations
- Treasury Management Implementation
- Compliance & Internal Audit Procedures
- Vendor Management & Coordination
- Risk Analysis & Management
- Transactional Testing & Quality Assurance
- Privacy & Information Security
- Policy Development & Implementation
- Financial Analysis & Reporting
- Goal-Oriented
- Teamwork and Collaboration
- Reliability
Accomplishments
- Supervised team of 14 staff members.
- Exceeded monthly store sales goals 24 months in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Exceeded monthly quota dozens of times.
- Brought in 1000 new customers.
Qualifications Summary
Extensive experience in the financial services sector, specializing in commercial banking client relations, and small business support. Proven expertise in ensuring regulatory compliance, processing loan applications, and managing client relationships across various banking functions, including treasury management and client integration. Demonstrated ability to collaborate with third-party vendors, prepare and review loan documentation, and ensure the accuracy and security of financial transactions. Committed to maintaining confidentiality, resolving problems efficiently, and contributing to team efforts to achieve corporate goals. Skilled in policy facilitation, risk analysis, compliance management, and vendor management, with a history of exceeding performance expectations and driving customer satisfaction through excellent service delivery. A dynamic communicator and problem-solver, dedicated to improving processes, enhancing team capabilities, and fostering long-term client relationships to support business growth.
Timeline
Commercial Banking Client Representative
US Bank
05.2023 - Current
Small Business Specialist
US Bank
02.2020 - 05.2023
Assistant Store Manager
Maurices
06.2014 - 02.2020
Bachelor of Business Administration -
Morehead State University