Derek Brown
Fishers,IN
Summary
Seasoned executive with a proven track record of leadership experience in Hospitality, Service Management, and Construction. Adept in strategic planning and operational excellence. Demonstrates exceptional leadership and problem-solving skills in a fast paced environment, driving revenue growth and fostering a culture of developing relationships, accountability and diversity. Always striving to exceed significant improvements in customer satisfaction, productivity, profitability, new sales, repeat business, and strong relationships.
Overview
31
31
years of professional experience
Work History
President
Preferred Global, Inc.
01.2018 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Drove revenue growth by expanding product offerings and identifying new market opportunities.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Supported project management team for optimal performance.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
District Manager
REDLEE/SCS, INC.
04.2005 - 01.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
Front Office Manager
Fairmont Hotels
11.2004 - 04.2005
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Guest Services Manager
Wyndham International
01.2002 - 11.2004
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Leveraged guest feedback to identify areas for improvement and implement necessary changes in procedures or offerings.
- Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
- Updated technology systems used at the front desk area resulting in faster response time.
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Managed 65 staff members to deliver timely and courteous guest service in front desk, housekeeping, pbx, bell hops, and valet.
Assistant General Manager
Cascades Inn
01.1994 - 01.2002
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Hospitality
Ozarks Technical Community College
Springfield, MO2001
Skills
- Leadership Team Building
- Organizational Leadership
- Problem Solving
- Multi-tasking
- Strong Communication
- Strong Relationship Building
- Strategic Planning
- Budgets
- Operational Excellence
- Integrity and ethics
- Employee Relations
- Crisis Management
Accomplishments
- Promoted from General Manager to Vice President in 1 1/2 years and to President in 1 1/2 years at Preferred Global, Inc
- Leadership Awards at REDLEE/SCS, Inc. 2006, 2009, 2010, and 2014
- Top Sales Performer/Above & Beyond Award at REDLEE/SCS, Inc.-2006-2014
- Service Plus Award at Fairmont Dallas-2004
- Outstanding Customer Service Award Wyndham Chicago-2003
Timeline
President
Preferred Global, Inc.
01.2018 - Current
District Manager
REDLEE/SCS, INC.
04.2005 - 01.2018
Front Office Manager
Fairmont Hotels
11.2004 - 04.2005
Guest Services Manager
Wyndham International
01.2002 - 11.2004
Assistant General Manager
Cascades Inn
01.1994 - 01.2002
Hospitality
Ozarks Technical Community College
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