Derek Brown
Summary
Enthusiastic sales and customer service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service by leveraging extensive knowledge of products and services, while also finding innovative solutions to drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to interact with staff at all levels of the organization and the public.
Overview
12
12
years of professional experience
Work History
Sales Representative
Alphatec Spine
03.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques such as company flagship procedures.
- Expanded customer base through cold calling, networking, and relationship building such as organizing dinners and meetings to further advance utilization of our products.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Attended several industry conferences and trainings
- Provide educational and hands on training for new customers.
- Completed industry certifications and several company trainings
- Generated $120k within first 30 days
- Accounted for $1.8m+ within first year in a non-revenue generating territory
Co-Founder/Marketing Director
Next Level Barber Institute
05.2015 - Current
- Created and maintain a structured business plan for the barber institute
- Plan, manage, and monitor operations to support the growth and stability of the barber institute
- Manage public relation initiatives including the development and execution of marketing strategies to increase enrollment, client personnel, and business margins
- Manage relationships and provide budget updates to investors
- Maintain media presence through Google analytics, social media, and website development
- Uphold the mission of Next Level Barber Institute to provide advanced technology with the barber curriculum of today, while mastering the skills of barbering and taking barber professionalism to the NEXT LEVEL
Associate Sales Representative (Hybrid)
NuVasive Spine
03.2022 - 03.2024
- Increased sales by building strong relationships with clients and effectively presenting product offerings.
- Boosted sales in underperforming territories by identifying gaps and implementing targeted action plans to address them.
- Collaborated closely with other departments such as finance and operations to ensure seamless end-to-end transaction processes for clients.
- Participated in In-services and networking events to promote company products and generate leads.
- Streamlined communication between departments, facilitating smoother transactions for clients
- Responsible for $1.5 mil in sales.
- Managed accounts efficiently by tracking orders, shipments, invoices, and payments accurately within company systems.
- Enhanced product knowledge through continuous training sessions and staying up-to-date on industry trends.
Associate Sales Representative
Stryker Spine
09.2020 - 01.2022
- Responsible for preparing the appropriate products and systems ready for cases at multiple hospitals
- Provide clinical support for 10+ doctors and preoperative staff
- On average working 80+ hours per week covering a call week while being responsible for own scheduled cases at assigned facilities
- Case coverage solo cases 150+ while using new products with doctors
- Experienced in any spinal procedure and all approaches
- Highly talented in preoperative planning in cervical cases both approaches posterior and anterior
- Understanding the procedures and predicting possible options or bell outs and having instrumentation, biological, and implants available and ready to use
- I have been through 4 trainings and have to 2 certifications
- Working directly with doctors to understand why biologicals are important in spine fusion cases
- Hit quota all quarters to conclude 2020 and start 2021
- Covered $9.2 million in sales 2020 and $10+ million in 2021
Endoscopy Onsite Specialist
Stryker
10.2019 - 09.2020
- Responsible for trouble-shooting and maintaining Stryker equipment and or other related devices
- Provide on call support for critical issues
- Serve as an OR liaison to multiple operating rooms at the same time
- Working with surgeons, OR personnel, central processing, biomedical staff and all other related personnel on a daily basis
- Educate physicians and OR personnel on new and current products
- Efficiently set up case carts, based on surgeons' preference cards
- Anticipates related device needs of the OR staff and surgeon during surgical procedures
- Work closely with team members to meet or exceed all customer service requirements
- Developed strong relationships with clients through excellent communication skills and professional demeanor.
Educator
Legacy School of Sport Sciences
06.2018 - 06.2019
- Excelled as a mathematics educator for grades 7-8, providing exceptional curriculum and instruction for all my students
- I created instructional goals for students to represent the outcomes of content presents
- Assisted students to ensure they are meeting core learning objectives and use assessments for future instructional planning
- Committed to preparing middle school students for higher learning and motivating them to learn and develop successful academic skills
- Built relationships and communicated with parents to provide best learning environment for children.
- Work with multiple department leaders to establish a campus wide culture
Research Assistant
Rice University
01.2018 - 06.2018
- Assisted with study protocol development, IRB process, study recruitment, data collection/analysis and study related task at the Translational Social Cognitive and Affective Neuroscience Lab at Rice University
- Research included ways to better understand how individuals experience and regulate, emotions, how individuals can become better emotion regulators and how changes in emotion regulation impact mental and physical health in both healthy and clinical populations
Server
State Grille, Frankie Mandola
11.2014 - 04.2015
- Prepared events, and interacted with customers as a host
- Managed and organized storage units before and after events
- Developed quantitative tracking charts to ensure proper storage and inventory of supplies
- Managed delivery, setup and breakdown for events and customers
Outside Service/Pro-Shop
Wildcat Golf Course
05.2014 - 08.2014
- Managed rotation schedule of carts, customer relations, and booked tee times in pro-shop
Football Trainer
Rischad Whitfield FootworkKing
08.2013 - 01.2014
- Responsible for player development of athletes ages 6-18
- Trained and worked on football drills, skills, and footwork with professional athletes
Education
IONM Certification - IONM
University of Connecticut
Storrs, CT10-2024
Research Assistant - Neuroscience
Rice University
Houston, TX06.2018
Bachelor of Science - Psychological Science / Neuroscience
Rice University
Houston, TX05-2018
Skills
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Sales presentations
- Product and service knowledge
- Sales strategy development
- Objection handling
- Upselling and cross selling
Community Service
- Star Kids Cancer Walk
- Good Hope Church
- Rice University Volunteer Outreach
- Houston Harvey Flood Relief
- Alcohol and Drug Council of Houston, Texas
- Food Bank Houston
- D-10 Events
Membership Awards Recognition
- #1 Sales rep in USA 2020, 105% Quota.
- #1 Cervical territory in USA 2020
- #2 in Biologic sales in 2020 102% Quota.
- Set a record for revenue generated in a month for Stryker Spine of $1.3 million. September 2021.
- On pace to repeat #1 sales reps of the year for 2021.
- Rice University Football - Elected Team Captain by coaches and players two years in a row - Named Iron Owl as the top strength and conditioning athlete at Rice University - Awarded the top Rice Football Volunteer Achievement for the many hours and dedication volunteering in the Texas community - Awarded most improved player and defensive player of the year - 2012 Armed Forces Bowl Champion - 2013 Conference USA Champion
- Texas High School Coaches Association Member
- Doer Institute for New Leaders Program Member
- Rice University Black Student Association Member
Timeline
Sales Representative
Alphatec Spine
03.2024 - Current
Associate Sales Representative (Hybrid)
NuVasive Spine
03.2022 - 03.2024
Associate Sales Representative
Stryker Spine
09.2020 - 01.2022
Endoscopy Onsite Specialist
Stryker
10.2019 - 09.2020
Educator
Legacy School of Sport Sciences
06.2018 - 06.2019
Research Assistant
Rice University
01.2018 - 06.2018
Co-Founder/Marketing Director
Next Level Barber Institute
05.2015 - Current
Server
State Grille, Frankie Mandola
11.2014 - 04.2015
Outside Service/Pro-Shop
Wildcat Golf Course
05.2014 - 08.2014
Football Trainer
Rischad Whitfield FootworkKing
08.2013 - 01.2014
IONM Certification - IONM
University of Connecticut
Research Assistant - Neuroscience
Rice University
Bachelor of Science - Psychological Science / Neuroscience
Rice University
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