Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Derek Brown

Tampa,FL

Overview

15
15
years of professional experience

Work History

Account Manager

Jon-Don Inc.
Tampa, FL
02.2017 - 03.2025
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Developed and executed strategic plans to penetrate new markets and acquire new clients.
  • Managed a portfolio of XX key accounts, ensuring high levels of customer satisfaction and retention.
  • Resolved customer complaints in a timely manner.
  • Developed strategies to increase revenue from existing accounts.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Managed multiple accounts simultaneously while meeting deadlines.

Pawnbroker

Cash America
Tampa, FL
01.2013 - 01.2017
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Researched electronics and other items online to identify market value.
  • Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
  • Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
  • Operated register, handled cash and processed credit card transactions.
  • Negotiated loan repayment plans with customers when necessary.
  • Checked identification for every individual bringing in merchandise and verified against police stolen item database.
  • Recommended store merchandise to fit customers' unique shopping needs and budgets.

Assistant Manager

Mcdonalds, Casper Company
Tampa, FL
11.2009 - 04.2013
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Delegated work to staff, setting priorities and goals.

Education

High School Diploma -

Hillsborough High School
Tampa
08-2008

Skills

  • Customer relationship management
  • Strategic planning
  • Revenue growth
  • Account management
  • Conflict resolution
  • Client retention

Affiliations

PC Building

Coding

E Commerce

Languages

English
Professional

Timeline

Account Manager

Jon-Don Inc.
02.2017 - 03.2025

Pawnbroker

Cash America
01.2013 - 01.2017

Assistant Manager

Mcdonalds, Casper Company
11.2009 - 04.2013

High School Diploma -

Hillsborough High School

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Derek Brown