Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derek Brown

Tampa

Summary

Results-driven professional with experience in B2B account management, customer service, and team leadership across sales, retail, and operations. Skilled in building client relationships, negotiating solutions, and managing inventory and logistics. Hands-on expertise in PC hardware assembly, troubleshooting, and e-commerce sales. Recognized for adaptability in fast-paced environments, strong communication skills, and a proven ability to deliver results through both individual initiative and collaborative teamwork.

Overview

21
21
years of professional experience

Work History

E-commerce Seller

Self-employed
Tampa
09.2009 - Current
  • Researched, sourced, and listed over 500 products across categories (electronics, household items, collectibles).
  • Managed the end-to-end sales cycle: product sourcing, pricing, photography, listing optimization, shipping, and customer support.
  • Achieved consistent profit margins of 30–50% through strategic sourcing and market analysis.
  • Maintained a 100% positive feedback rating by delivering high-quality products and professional customer service.

Freelance PC Technician

Self-employed
Tampa
03.2004 - Current
  • Built and configured custom PCs tailored for gaming, productivity, and business use.
  • Diagnosed and resolved hardware/software issues, including boot errors, overheating, and component failures.
  • Installed and configured Windows operating systems, drivers, and essential software.
  • Provided support and education to users on system maintenance and performance optimization.

Account Manager

Jon-Don Inc.
Tampa
02.2017 - 04.2025
  • De-escalated customer interactions by providing alternative solutions to issues.
  • Managed a portfolio of key accounts, ensuring high levels of customer satisfaction and retention.
  • Developed strategies to increase revenue from existing accounts.
  • Managed multiple accounts simultaneously while meeting deadlines.

Pawnbroker

Cash America
Tampa
01.2013 - 01.2017
  • Delivered immediate, friendly and knowledgeable service to customers seeking to bring in or purchase merchandise.
  • Trained new staff members on proper use of POS systems, loan processing protocols and security measures.
  • Inspected merchandise for condition prior to accepting it as collateral for loans or purchasing it outright from customers.
  • Negotiated loan repayment plans with customers when necessary.

Assistant Manager

Mcdonalds, Casper Company
Tampa
11.2009 - 04.2013
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

High School Diploma -

Hillsborough High School
Tampa
08-2008

Skills

  • B2B sales and account management
  • Customer service and conflict resolution
  • Relationship building and client retention
  • Negotiation, pricing strategy, and market research
  • PC hardware assembly, configuration, and troubleshooting
  • Microsoft Office Suite (Excel, Outlook, Teams)
  • Inventory, logistics, and asset management
  • Team leadership, training, and staff development
  • E-commerce sales and online marketplace management (eBay)
  • Data entry, reporting, and process improvement
  • Shipping, fulfillment, and order tracking
  • adaptability in fast-paced environments
  • Strong verbal and written communication

Timeline

Account Manager

Jon-Don Inc.
02.2017 - 04.2025

Pawnbroker

Cash America
01.2013 - 01.2017

Assistant Manager

Mcdonalds, Casper Company
11.2009 - 04.2013

E-commerce Seller

Self-employed
09.2009 - Current

Freelance PC Technician

Self-employed
03.2004 - Current

High School Diploma -

Hillsborough High School

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