Derek Bryan
Raeford,NC
Summary
Driven Operations Supervisor with a proven track record at FedEx, enhancing operational efficiency and team productivity through expert logistics coordination and staff supervision. Excelled in risk management and employee development, achieving significant improvements in safety oversight and quality assurance. Demonstrates a commitment to customer relations and compliance management, ensuring top-notch service and adherence to standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Supervisor
FedEx
08.2013 - Current
- Supervised the operations of the team to achieve prescribed objectives.
- Executed all daily, weekly, and monthly production activities within warehouse operations.
- Prepared and distributed various reports needed for normal day to day operations.
- Scheduled vacations and time off per policy with the least amount of disruption to the department to meet customer needs.
- Fully engaged with process on floor to actively lead and supervise teammates.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Communicated daily through operational start up meetings, making sure all work instructions, daily workflow activities and safety practices are being followed.
- Conduct operations in a manner which promotes safety.
- Maintained a safe working environment through participation of safety training, JHA reviews, and weekly walk through.
- Maintained a clean, neat, and orderly work environment which adheres to corporate 5’s standards.
- Developed and maintained a productive work team through cross training, sound communication and positive motivational techniques.
- Executed effectively in a multi-tasking required environment.
- Ensured the integrity of the inventory and assisted in conducting physical inventories.
- Assisted Operations Manager on special projects as required.
- Assisted in maintaining the security of the facility.
- FY24 Best IB Dock Productivity Class One (RAFD/283)
Shift Manager
McDonald's
01.2003 - 05.2013
- Trained and mentored new employees to maximize team performance.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reviewed financial statements to meet targets during shift.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Excelled in every store position and regularly backed up front-line staff.
- Upheld company standards and compliance requirements for operations.
- Communicated with other shift managers to facilitate continuum of customer service.
- Directed and led employees and team members on effective operations, methods and procedures.
Logistics Manager
Big Lots
02.2009 - 05.2011
- Optimized storage layout for improved productivity and space utilization.
- Maintained warehouse department inventory, including cycle counts, in an effort to maximize sales and inventory turn.
- Served in the Manager on Duty role as needed including opening and closing the store.
- Provided leadership and direction to floor associates to ensure store, merchandising, and customer service standards were continuously met, including merchandise presentation, signage, recovery, and cleanliness.
- Improve the warehouse department's sales and ensured merchandising and presentation standards, signage, recovery, and cleanliness were maintained.
- Assisted customers with product information, selection, and purchase and ensured third party delivery program is marketed to customers and understood by associates.
- Provided direction to store associates performing all cashiering, customer service, recovery of the entire store.
Education
High School Diploma -
Southview High School
Hope Mills, NC06.2006
Skills
- Operations Management
- Performance Monitoring
- Risk Management
- Safety Oversight
- Quality Assurance
- Project Management
- Logistics Coordination
- Compliance Management
- Production
- Employee Development
- Staff Supervision
- Customer Relations
Certification
- Tractor Switcher Certified, FedEx
- Hazmat Handler Certified, FedEx
- Basic First Aid Certified, FedEx
Timeline
Operations Supervisor
FedEx
08.2013 - Current
Logistics Manager
Big Lots
02.2009 - 05.2011
Shift Manager
McDonald's
01.2003 - 05.2013
High School Diploma -
Southview High School