Derek Burgess
Bigfork,Montana
Summary
Diligent, honest U.S. Navy Veteran, pursuing the opportunity to begin my career at an entry level position and prove myself to my supervisors and co-workers. I have the initiative to learn and excel quickly and am able to understand and follow oral and written instructions accurately.
Overview
15
15
years of professional experience
Work History
Tower Technician
Coldsnap Towers
08.2020 - Current
- Determined required installation methods and assembled proper tools and equipment to complete projects to specifications.
- Optimized operations by performing system upgrades, troubleshooting component failures and installing approved system modifications.
- Demonstrated leadership skills in managing projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Truck Driver
Wilson Construction
01.2018 - 08.2020
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Bartender
Flathead Lake Brewing
01.2015 - 08.2017
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Aviation Ordnance
United States Navy, USN
11.2008 - 11.2012
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
- Received, inspected, packaged, stored, handled and processed weapon shipments.
Education
Certificate of Applied Science - Pre-Apprentice Line Program
Montana Tech of The University of Montana
Butte, MT12.2017
Associate of Applied Science - Jewelry And Metalsmithing
Flathead Valley Community College
Kalispell, MT03.2017
Skills
- Writing Reports
- Equipment Installation and Repair
- Troubleshooting Systems
- Information Security
- Customer Relations
- Recordkeeping Strengths
- Conflict Resolution
- Professional Telephone Demeanor
Timeline
Tower Technician
Coldsnap Towers
08.2020 - Current
Truck Driver
Wilson Construction
01.2018 - 08.2020
Bartender
Flathead Lake Brewing
01.2015 - 08.2017
Aviation Ordnance
United States Navy, USN
11.2008 - 11.2012
Certificate of Applied Science - Pre-Apprentice Line Program
Montana Tech of The University of Montana
Associate of Applied Science - Jewelry And Metalsmithing
Flathead Valley Community College
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