Summary
Overview
Work History
Education
Skills
Timeline
Generic
Derek Burrell

Derek Burrell

Memphis,TN

Summary

Dynamic leader with a proven track record at Rentokil, enhancing profitability and customer satisfaction through innovative strategies and operational efficiency. Skilled in operations management and interpersonal communication, I excel in cultivating client relationships and leading teams to exceed targets. My approach has consistently resulted in increased revenue and streamlined processes, demonstrating a commitment to excellence and strategic growth.

Overview

6
6
years of professional experience

Work History

Operations Manager

Rentokil
09.2018 - Current
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Established strong customer relationships through excellent communication and attentive service.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Business Owner

On The Spot Pest Control
09.2018 - Current
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Established strong customer relationships through excellent communication and attentive service.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Drove revenue growth with innovative sales strategies, understanding customer needs and market trends.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Geology

University of Tennessee At Martin
Martin, TN

Science Education

Central High
Memphis, TN
05.1991

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Inventory management
  • Management
  • Operations oversight
  • Project management
  • Performance monitoring
  • Employee motivation
  • Staff development
  • Customer relationship management
  • Maintaining compliance
  • Interpersonal communication
  • Client relationships
  • Inventory control
  • Workflow optimization
  • Project leadership
  • Schedule management
  • Regulatory compliance
  • Client relations
  • Organizational management
  • Quality assurance controls
  • Customer relationship management (CRM)
  • Onboarding and orientation
  • Logistics management
  • Delegation
  • Conflict mediation
  • Customer retention
  • Logistics oversight
  • Risk management
  • Warehouse operations
  • Document control
  • Cultural awareness
  • Sales background

Timeline

Operations Manager

Rentokil
09.2018 - Current

Business Owner

On The Spot Pest Control
09.2018 - Current

Geology

University of Tennessee At Martin

Science Education

Central High

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Derek Burrell