Derek Butrica
11 Randy Road, Glendora,NJ
Summary
Extremely motivated individual with excellent customer relations history. Believes in team effort and communication. Can work quickly and efficiently while maintaining focus and accuracy. Committed to making a safe, enjoyable, memorable experience for all customers. Looking to utilize experience in customer relations, nightlife, and teamwork to obtain a position.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender
Gardendale Social Club
07.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Fedex Driver
Mac Hauling
08.2023 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Manager
Sin City
10.2024 - 12.2024
- Streamlined communication processes to foster transparency among departments.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Bartender Trainer
Cavanaugh's Riverdeck
04.2024 - 10.2024
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
- Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
- Trained new staff on procedures , equipment , and expertise
Bartender
Howl At The Moon
09.2023 - 07.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Ability to deescalate hostile and troubling situations
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Tower Technician
Danella INC
03.2023 - 08.2023
- Enhanced tower safety by conducting thorough inspections and maintenance tasks regularly.
- Improved network performance by installing, troubleshooting, and optimizing telecommunications equipment.
- Ensured timely project completion with efficient scheduling and task prioritization.
- Maintained accurate inventory records, contributing to cost-effective supply management for the team.
Cell Phone Tower Technician
Velex / Mastec
05.2022 - 03.2023
- Improved network coverage by installing and maintaining cell phone towers in various locations.
- Enhanced tower stability by conducting structural analysis and implementing necessary reinforcements.
- Ensured optimal signal strength with precise antenna alignment and configuration adjustments.
- Reduced downtime through regular tower inspections, identifying potential issues before they escalated.
Bartender
Cavanaugh's Riverdeck
06.2021 - 10.2022
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Kept bar presentable and well-stocked to meet customer needs.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender
Sueno
01.2022 - 07.2022
- Trained three new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Increased bar revenue through development and marketing of featured cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Fedex Driver
Mac Hauling Inc
06.2016 - 05.2022
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered employees and materials to job sites daily.
- Checked in with dispatch service and updated with current location.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Delivered goods and products to customer on time and in excellent condition.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Bartender
Tinsel
11.2021 - 01.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bouncer
Down Philadelphia
05.2018 - 03.2019
- Also worked as bartender
- Ejected unruly patrons from premises.
- Patrolled exterior and interior of premises.
- Monitored, guarded and patrolled premises to prevent infractions of rules, theft and violence.
- Increased safety by liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Gas Attendant
Wawa
02.2015 - 11.2016
- Pumped gas for guests and took payments.
- Maintained inventory of all saleable items.
- Maintained clean and orderly work station.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
Parts Specialist
Turnersville Jeep
07.2015 - 05.2016
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Tracked parts use and charged items to customer accounts for billing.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Issued parts to technicians to complete customers' repairs.
- Managed over 50 customer calls per day
Sales Associate
AutoZone
10.2013 - 05.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased commercial sales
- Answered numerous phone calls every day
Grand Jury Intern
Camden County Prosecutors Office
12.2013 - 04.2014
- Entrusted to handle confidential and sensitive situations in professional matter.
- Read, reviewed, and added information to confidential cases for criminal investigators into infoshare.
- Delivered reports and received transcripts to/from Camden Police Department
- Worked in numerous departments: megans law, grand jury, and civil litigation/ records management
- Worked under Sgt. Catherine Fisher
Delivery Driver
Antonino's Pizza
01.2012 - 12.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Received cash and handled change upon delivery.
Floor Layer
Resource Inc
11.2011 - 01.2012
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Measured, cut and installed tack-free strips along baseboards or walls.
- Frequently lifted heavy items/objects
Floor Layer
Hardwood LLC
08.2011 - 11.2011
- Apprentice
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Swept, scraped and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
- Measured, cut and installed tack-free strips along baseboards or walls.
- General labor (cleaned trash, prepared floors, cut carpet into walls, etc.)
Lifeguard
Clementon Park & Splash World
05.2009 - 09.2009
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Used CPR skills to assist rescued individuals until arrival of emergency services.
- Attentively monitored swimmers to identify distress.
- Detailed safety rules and procedures regarding activities to customers and guests.
Education
Bachelor of Arts - Criminal Justice
Widener University
Chester, PA05.2014
High School Diploma -
Triton Regional High School
Runnemede, NJ06.2010
Skills
- Customer Service
- Charismatic
- Punctual
- Time Management
- Problem-Solving
- Conflict resolution
- Hard-working, motivated, punctual, persistent
- Detail Oriented
- Can work around basic intermediate computer problems
- Work well with Microsoft/PowerPoint
- Works efficiently with groups or alone
- Eager and willing to learn new things
- Takes criticism very well
- Leadership
Related Activities
- Honor roll student
- Camden County prosecutors office investigative intern
- Football team captain
- Tutored children of Chester Pa
- Active lifestyle ; weightlifting , running
Certification
- CPR/AED ( American Heart association
- Competent climber
- Competent rescuer
- OSHA 10/ construction/Telecom
Objective
I am extremely motivated , and although I've never been an officer, I possess the characteristics that i believe are needed. I am looking to utilize my excellent communication , conflict resolution , and capability to work in hostile or high pressure situations to benefit and protect the life and property of the community.
Timeline
Manager
Sin City
10.2024 - 12.2024
Bartender
Gardendale Social Club
07.2024 - Current
Bartender Trainer
Cavanaugh's Riverdeck
04.2024 - 10.2024
Bartender
Howl At The Moon
09.2023 - 07.2024
Fedex Driver
Mac Hauling
08.2023 - Current
Tower Technician
Danella INC
03.2023 - 08.2023
Cell Phone Tower Technician
Velex / Mastec
05.2022 - 03.2023
Bartender
Sueno
01.2022 - 07.2022
Bartender
Tinsel
11.2021 - 01.2022
Bartender
Cavanaugh's Riverdeck
06.2021 - 10.2022
Bouncer
Down Philadelphia
05.2018 - 03.2019
Fedex Driver
Mac Hauling Inc
06.2016 - 05.2022
Parts Specialist
Turnersville Jeep
07.2015 - 05.2016
Gas Attendant
Wawa
02.2015 - 11.2016
Grand Jury Intern
Camden County Prosecutors Office
12.2013 - 04.2014
Sales Associate
AutoZone
10.2013 - 05.2015
Delivery Driver
Antonino's Pizza
01.2012 - 12.2013
Floor Layer
Resource Inc
11.2011 - 01.2012
Floor Layer
Hardwood LLC
08.2011 - 11.2011
Lifeguard
Clementon Park & Splash World
05.2009 - 09.2009
Bachelor of Arts - Criminal Justice
Widener University
High School Diploma -
Triton Regional High School
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