Derek Clements
Batavia,OH
Summary
Detail-oriented and methodical Closer successful in assembling closing documentation for all types of loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency.
Overview
9
9
years of professional experience
Work History
Mortgage Closing Quality Analyst
Tata Consultancy Services
01.2023 - Current
- Reviewing closing packages daily for errors on mortgage/DOT and closing disclosures prior to release to Title agent.
- Working closely with management to capture errors and find trending issues to prevent common occurrences.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Gathered data on issues and vulnerabilities, reported findings and recommended improvements.
Senior Mortgage Closer
Tata Consultancy Services
12.2020 - 01.2023
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Checked loan documents for accuracy prior to closing.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Reviewed titles, appraisals, insurance and flood zone certifications to meet closing standards for each property.
- Maintained mortgage program compliance with federal agencies such as VA, HUD, and FNMA.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
Loan Processor
NVR Mortgage
10.2019 - 12.2020
- Processing a variety of loan products on new constructions loans such as FHA, Freddie mac and Fannie Mae conventional, and VA
- Responsibilities include; taking over the file after conditional approval from underwriting and obtaining documentation needed
- This usually includes bank statements, sourcing any large funds, ordering flood certification, running fraud services, ordering verification of employment
- Running DU/LP, submitting loan to Underwriting to obtain final approval
- Working with loan Closer to successfully close loan efficiently and on time.
Senior Mortgage Closer/Funder
Tata Consultancy Services
08.2018 - 10.2019
- Closing and funding mortgage loans
- Responsibilities include: Reviewing files and making sure all documentation is correct and updated
- Working closely with Title companies to balance closing disclosures and ensure all fees are accurate according to Fannie Mae/Freddie Mac guidelines
- Obtaining any documentation needed before the closing of a loan, such as: closing protection letters, verification of employment, payoffs, and hazard insurance policies
- Sending the final closing disclosure to the borrower in a timely manner that complies with TRID guidelines
- Preparing and sending the closing package as well as sending Lender funds to Title to be disbursed
- Following up and confirming disbursement of each loan to be prepared for Post-closing.
Mortgage Closer I
Fifth Third Bank
05.2017 - 08.2018
- Closing mortgage loans
- Responsibilities include: reviewing files and making sure all documentation is correct and updated
- Working closely with Title companies to balance closing disclosures and ensure all fees are accurate according to Fannie Mae/Freddie Mac guidelines
- Obtaining any documentation needed before the closing of a loan, such as: closing protection letters, Verification of Employment, Payoffs, and hazard insurance policies
- Sending the final closing disclosure to the borrower in a timely manner that complies with TRID guidelines
- Preparing and sending the closing package as well as sending Lender funds to Title to be disbursed
- I am experienced with FHA conforming purchases, Rural Housing loans, Conforming purchases.
Mortgage Closing Customer Service
Fifth Third Bank/Adecco
11.2016 - 05.2017
- My daily responsibilities include: Reaching out to Title Companies to ensure they have received closing instructions for each loan that needed to be disclosed to the borrower with 48 hours
- Obtaining updated Verification of Employment, Closing Protection Letters, Hazard Insurance Policies, Credit Card and HELOC payoffs, and sending closing disclosures out to borrowers on our daily priority list.
Personal Banker
US Bank
08.2016 - 11.2016
- Providing excellent customer service to each client via telephone communications
- Offering bank products/services based on consumer needs.
Service to Solutions Professional I
Fifth Third Bank
02.2016 - 06.2016
- As a Service to Solutions Professional I was responsible for providing the upmost customer service to our clients via telephone communications and offering bank products/services to each caller based on personal needs.
Education
GED -
Glen Este High School
Cincinnati, OH10.2010
Skills
- FHA, VA, USDA, conventional and non-conforming regulations
- DU/LP
- Microsoft Word, Excel, Outlook
- Customer service and support
- Skilled in Microsoft Outlook, Word, Excel, Power point and Teams
- Communication
- Attention to detail
- Time management
- Collaboration
- Problem solving
- Appraisal review
- Financial document review
- Collaboration and Teamwork
Timeline
Mortgage Closing Quality Analyst
Tata Consultancy Services
01.2023 - Current
Senior Mortgage Closer
Tata Consultancy Services
12.2020 - 01.2023
Loan Processor
NVR Mortgage
10.2019 - 12.2020
Senior Mortgage Closer/Funder
Tata Consultancy Services
08.2018 - 10.2019
Mortgage Closer I
Fifth Third Bank
05.2017 - 08.2018
Mortgage Closing Customer Service
Fifth Third Bank/Adecco
11.2016 - 05.2017
Personal Banker
US Bank
08.2016 - 11.2016
Service to Solutions Professional I
Fifth Third Bank
02.2016 - 06.2016
GED -
Glen Este High School
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