Derek Cody
Piney Flats,TN
Summary
Driven and resourceful professional with a knack for tackling challenges head-on. With a strong background in multiple diffrent feilds I bring a blend of expertise, creativity, and a can-do attitude to every project. Known for my ability to think outside the box and deliver results, I'm the go-to person for getting things done. Ready to bring my skills and passion to your team and make a significant impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Heavy Equipment Operator
bakers construction services
Bluff City, TENNESSEE
07.2023 - Current
- Operated multiple pieces of heavy equipment in a safe and efficient manner to excavate land for construction projects.
- Maintained detailed records of hours worked, materials used, and completed jobs.
- Performed routine inspections on all heavy machinery prior to use.
- Operated front end loader to move dirt and different base materials.
Customer Service Representative
Citibank
Gray, TENNESSEE
11.2021 - 07.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Retail Service Specialist
Oreily's Auto Parts
Piney Flats, TENNESSEE
09.2020 - 11.2021
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions and resolving issues promptly.
- Informed customers of current promotions, pricing and exchange and return policies.
- Maintained accurate records of all sales transactions using point-of-sale systems.
- Assisted in the unloading of trucks, stocking shelves, setting up displays and organizing merchandise areas.
- Operated cash registers to accurately process payments from customers.
- Verified that all items were rung up properly at checkout counters.
- Ensured store was clean, neat and organized at all times.
- Restocked inventory as needed throughout the day to ensure adequate availability for customers' needs.
- Processed credit card payments quickly and efficiently while adhering to company policy regarding fraud prevention measures.
- Performed daily opening and closing procedures including counting money in the register drawer.
- Assisted management in training new employees on register operations and store policies.
Sandwich Artist
SUBWAY®Restaurants
Johnson City, TENNESSEE
12.2019 - 09.2020
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Stocked shelves with products and supplies.
- Ensured all menu items were prepared in accordance with health and safety standards.
Education
High School Diploma -
Sullivan East High School
Bluff City, TN05-2021
Skills
- Valid Driver's License
- Team Collaboration
- Good Judgement
- Heavy Lifting
- Following Directions
- Great customer service
Certification
- certified PTFE pipe Fuse, and Butt Welding
Timeline
Heavy Equipment Operator
bakers construction services
07.2023 - Current
Customer Service Representative
Citibank
11.2021 - 07.2023
Retail Service Specialist
Oreily's Auto Parts
09.2020 - 11.2021
Sandwich Artist
SUBWAY®Restaurants
12.2019 - 09.2020
High School Diploma -
Sullivan East High School
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