Derek Cole
Durham
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Deli Associate
Market Basket
08.2023 - Current
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Shift Leader
Walgreens
05.2019 - 08.2023
- Created and managed project plans, timelines and budgets.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Gathered, organized and input information into digital database.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Filled and delivered pharmacy prescriptions in a timely, and efficient manner.
Education
MBA - Business Administration And Management
University of New Hampshire
Durham, New Hampshire05-2027
Skills
- Retail management
- Service management
- Pharmacy operations management
- Budgeting and finance
- Interpersonal communication
- Employee training
- Quality control
Timeline
Deli Associate
Market Basket
08.2023 - Current
Shift Leader
Walgreens
05.2019 - 08.2023
MBA - Business Administration And Management
University of New Hampshire