Derek Crawford
Austin,USA
Summary
Administrative professional with exceptional typing and data entry skills. Expertise in updating logs, investigating discrepancies, and managing records efficiently. Committed to maximizing service quality and capable of working independently with minimal supervision.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Event Staff
Stadium People
Austin, TX
08.2021 - Current
- Manage behavior of players, coaches, and crowd to facilitate gameplay.
- Follow established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Assistant Business Systems Support/Contractor
Austin Independent School District
Austin, TX
07.2023 - 12.2023
- Created user accounts and configure access privileges in accordance with security protocols.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Troubleshot issues, conduct research, communicate with vendors, perform, or request fixes and provide resolution for AISD Business Systems trouble tickets as required.
- Developed and submitted status updates and other documents as required.
Clerk
Internal Revenue Service, IRS
Austin, TX
01.2018 - 11.2022
- Identified and reviewed Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately.
- Prepared and maintained regular production/inventory reports/attendance records using established formats and sources of data applicable to the program, functional, or organizational reporting requirements.
- Prepared special reports as directed.
- Reviewed documents for specific requirements necessary for processing.
- Processed current year and/or prior year individual and/or business returns and related information.
Scorer
Measurement INC
Durham, NC
04.2008 - 01.2020
- Maintained updated knowledge through continuing education and advanced training.
- Graded exams, assignments and essays and recorded grades.
- Read and scored student essays with a strong emphasis on grammar, punctuation, and spelling.
Tax Examiner
Internal Revenue Service, IRS
Durham, NC
02.2016 - 07.2016
- Processed applications for ITIN numbers, ensuring validity of documents and application information.
- Reviewed documents for specific requirements necessary for processing.
- Processed current year and/or prior year individual and/or business returns and related information.
- Periodically reviewed filed material in the light of ongoing programs or special projects and determines if such material should be consolidated, have new classifications, be retired, etc.
English as a Second Language Teacher/Volunteer
Durham Literacy Center
Durham, NC
01.2014 - 12.2015
- Used varied instructional resources and tools to strengthen English language skills.
- Developed and implemented activities and lessons to improve vocabulary and sentence structure.
- Evaluated student progress, recorded scores, and revised plans for reteaching of subject matter where necessary to accomplish learning.
- Wrote custom materials for teaching concepts and material to supplement or replace standard materials to add interest, focus on specific concepts and meet learning needs of student population.
Enrollment Specialist/Medicaid
Xerox
Cary, NC
11.2013 - 11.2015
- Assisted beneficiaries with questions concerning their state Medicaid plan, such as coverage and prior authorization.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Informed and educated members on their billing/invoicing setup and payment procedures.
Office Aide
NC Dept of Revenue
Raleigh, NC
04.2007 - 07.2008
- Processed legal papers for Revenue Officers such as warrants, garnishments, and certificates of tax liability when appropriate.
- Performed clerical duties and processed payments and correspondence to assist the collection staff.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
Education
Master of Business Administration - Concentration in Human Resource Management
Strayer University
Morrisville, NC01-2012
Master of Arts - Public Administration
Strayer University
Morrisville, NC09.2011
Bachelor of Arts - Political Science
North Carolina Central University
Durham, NC05.2007
Skills
- Troubleshooting and Diagnostics
- Spreadsheet Development
- Editing and Proofreading
Affiliations
- Fiction writer with several books on Amazon and Barnes and Noble
Accomplishments
- Graduated Cum Laude
Certification
- Food Handlers Certificate
- TABC Certified
References
References available upon request.
Timeline
Assistant Business Systems Support/Contractor
Austin Independent School District
07.2023 - 12.2023
Event Staff
Stadium People
08.2021 - Current
Clerk
Internal Revenue Service, IRS
01.2018 - 11.2022
Tax Examiner
Internal Revenue Service, IRS
02.2016 - 07.2016
English as a Second Language Teacher/Volunteer
Durham Literacy Center
01.2014 - 12.2015
Enrollment Specialist/Medicaid
Xerox
11.2013 - 11.2015
Scorer
Measurement INC
04.2008 - 01.2020
Office Aide
NC Dept of Revenue
04.2007 - 07.2008
Master of Business Administration - Concentration in Human Resource Management
Strayer University
Master of Arts - Public Administration
Strayer University
Bachelor of Arts - Political Science
North Carolina Central University