Derek Cruz
Woodland Hills,CA
Summary
Dedicated telecommunications professional with exceptional leadership, training and personnel management skills. Accustomed to making decisions independently and driven to strengthen policies and procedures to enhance operations. Skilled in reviewing and improving strategic plans.
Overview
8
8
years of professional experience
Work History
Retail Sales Manager
AT&T
12.2021 - 01.2024
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
Retail Store Manager
AT&T
02.2019 - 12.2022
- Maintained clean and organized store appearance to enhance overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Streamlined store operations through implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Customer Solutions Specialist
Spectrum
03.2017 - 09.2020
- Managed high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Increased client retention through personalized attention and proactive problem solving
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
Retail Sales Consultant
Cricket Wireless
01.2016 - 11.2017
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
High School Diploma -
Taft Charter High School
Woodland Hills, CA06.2016
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Management
- Customer Engagement
- Critical Thinking
- Inventory Management
- Marketing Strategies
- Visual Merchandising
- Staff Development
- Driven Work Ethic
- Staff Scheduling
Timeline
Retail Sales Manager
AT&T
12.2021 - 01.2024
Retail Store Manager
AT&T
02.2019 - 12.2022
Customer Solutions Specialist
Spectrum
03.2017 - 09.2020
Retail Sales Consultant
Cricket Wireless
01.2016 - 11.2017
High School Diploma -
Taft Charter High School
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