Derek Cummins
Pickerington,Ohio
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
Work History
Operations Manager
Cargomatic
09.2023 - Current
- Conduct meetings with Sales/Operations to implement processes to improve margins for struggling accounts
- Led IT initiatives to improve proprietary TMS.
- Developed and implemented operational procedures to ensure quality standards are met.
- Performed cost analysis for various projects to determine budget requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Drayage Pricing Manager
XPO/STG
11.2020 - 09.2023
- Manage a team of 5 Pricing Analysts who negotiate rates for our Drayage business
- Conduct weekly bid reviews
- Analyzed competitor pricing and identified opportunities for growth.
- Monitored market trends, customer data, and industry changes to adjust pricing strategy as needed.
- Identified potential risks associated with price changes and proposed solutions for mitigating them.
- Built relationships with key stakeholders to ensure alignment between pricing objectives and company goals.
- Set pricing strategies and bid objectives to be in line with market and network needs
- Collaborate with operations and other business units to create unique solutions for customer’s constrain Supply Chain
- Analyze account performance and identify operational deficiencies to recover unexpected costs
- Work with IT on making enhancements to our pricing systems to give better visibility to market data and create a more efficient experience for the user.
National Account Executive
XPO
11.2019 - 11.2020
- Build sales strategies for target accounts to maximize volume, revenue and margins
- Target sales strategies into markets where container equipment is deficit
- Build sales strategies to target business in markets where terminals have truck capacity
- Growing customer relationships through face to face and phone meetings
- Conduct Quarterly Business Reviews to ensure customer’s expectations are met.
- Negotiated contracts with customers on price, delivery terms, payment terms and other contractual issues.
- Generated weekly and monthly sales reports for management review.
- Created customized presentations to present company products and services at major trade shows and conferences.
- Analyzed customer feedback to develop new strategies for increasing customer satisfaction levels.
- Participated in budgeting process by forecasting future revenue streams from current national accounts.
Intermodal Inside Sales Manager
XPO
06.2016 - 12.2019
- Analyzed customer data to identify potential opportunities for growth in new markets.
- Established strong relationships with key customers by providing timely responses to inquiries, addressing concerns and resolving issues quickly.
- Implemented an incentive program designed to motivate employees and encourage them to exceed their targets.
- Created reports on the overall performance of the inside sales team, including monthly revenue figures and client retention rates.
- Scheduled regular team meetings to discuss current projects, provide updates on progress and share best practices.
- Managed a team of 7 inside sales representatives, providing guidance, coaching and training.
- Developed and implemented effective sales strategies to increase revenue.
Intermodal Dray Procurement
Pacer
11.2014 - 01.2016
- Onboard new carriers to help outsource dray power
- Negotiate rates with carriers to drive costs down for our intermodal dray moves
- Analyze and develop pay structure and contracts for our Owner Operator fleet in various terminals
- Developed and maintained relationships with carriers other stakeholders to ensure efficient delivery of services.
- Created reports detailing all intermodal shipments including cost analysis and route optimization.
- Analyzed current trends in the transportation industry to identify areas of improvement or potential savings.
- Ensured compliance with local, state and federal regulations related to hazardous materials transportation or other applicable laws.
Education
Associates of Arts Degree -
Columbus State Community College
01.2010
Diploma -
Centerville High School
01.1994
Skills
- Management of SMART goal initiatives to direct reports through KPI reporting
- Delegation of roles and responsibilities while training and empowering employees to make decision that will promote company success
- Trucking Procurement negotiations and onboarding
- Intermodal/Drayage Market Knowledge
- Proficient in Microsoft Office, Excel, Powerpoint
- Proficient with Salesforce
- Ability to conduct Web meetings, webinars (GoTo/Microsoft Teams/Zoom) and deliver presentations to audiences
- Creation of process improvement plans
- Process Improvement
- Workflow Optimization
- Organizational Management
- Performance monitoring
- Logistics Oversight
- Data Analysis
- Continuous improvements
- MS Office
- Business process re-engineering
- Work flow planning
- Solutions Development
- Project Leadership
Timeline
Operations Manager
Cargomatic
09.2023 - Current
Drayage Pricing Manager
XPO/STG
11.2020 - 09.2023
National Account Executive
XPO
11.2019 - 11.2020
Intermodal Inside Sales Manager
XPO
06.2016 - 12.2019
Intermodal Dray Procurement
Pacer
11.2014 - 01.2016
Associates of Arts Degree -
Columbus State Community College
Diploma -
Centerville High School
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