Derek Dalpez
Boise,ID
Summary
Results-driven Shift Manager with a strong focus on customer satisfaction, employee training, and problem-solving. Known for effectively resolving customer complaints and promoting a positive work environment.
Overview
24
24
years of professional experience
Work History
Shift Manager
Wendys
11.2002 - Current
- Supervised daily operations to ensure adherence to quality and service standards.
- Trained and mentored staff on operational procedures and customer service best practices.
- Managed inventory levels, ensuring stock availability while minimizing waste.
- Implemented process improvements that enhanced efficiency and reduced wait times.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Promoted a positive work environment through open communication and constructive feedback.
Janitor
Johnson's Cleaning Systems(Rick Johnson Owner)
08.2001 - 03.2002
- Maintained cleanliness and sanitation of assigned areas, following strict safety guidelines.
- Operated cleaning equipment including floor buffers and vacuum cleaners efficiently.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Assisted in inventory management by tracking cleaning supplies and reordering as necessary.
Education
GED -
BSU
Boise, ID06.2000
Servsafe Food Safety - Food Safety
Servsafe Food Handler Certificate
Boise, ID05.2025
Skills
- Cash handling
- Decision-making
- Punctual and reliable
- Handling customer complaints
- Flexible schedule
- Problem-solving
- Active listening
- Teamwork
- Reliability
- Customer satisfaction
- Customer engagement
- Basic mathematics
- Customer service focus
Languages
English
Native or Bilingual
Timeline
Shift Manager
Wendys
11.2002 - Current
Janitor
Johnson's Cleaning Systems(Rick Johnson Owner)
08.2001 - 03.2002
Servsafe Food Safety - Food Safety
Servsafe Food Handler Certificate
GED -
BSU