Derek D'Amico
Staten Island,NY
Summary
Customer-focused with more than ten years of experience within fast-paced, high volume work environments. Highly personable and receptive to customers needs.
Overview
15
15
years of professional experience
Work History
Full-time Grocery Clerk
ShopRite
Staten Island, NY
10.2016 - 2025
- Acted as team leader of my department
- Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines
- Stocked hundreds of products daily
- Gathered assigned merchandise and transported to store floor locations using hand trucks
- Assisted in retrieving products requested by customer
- Maintained store areas in neat and clean fashion for professional appeal
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Trained new employees in store procedures and customer service standards, maintaining high service levels.
Direct Support Professional
Lifestyles for the Disabled
Staten Island, NY
07.2023 - 03.2024
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Guided patients to restroom to support bladder and bowel relief requirements.
Supervisor
Atrium Theater
Staten Island, NY
07.2009 - 10.2016
- Lead work staff in providing excellent customer service
- Handled emergency situations
- Ensure customers a positive experience
- Responsible for closing theater
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment
- Assisted customers with food selection, inquiries and order customization requests
Sales Representative
Acosta Mosaic Group
Staten Island, NY
11.2013 - 01.2016
- Acted as team leader of my department
- Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines
- Stocked hundreds of products daily
- Gathered assigned merchandise and transported to store floor locations using hand trucks
- Assisted in retrieving products requested by customer
- Maintained store areas in neat and clean fashion for professional appeal
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Trained new employees in store procedures and customer service standards, maintaining high service levels.
Education
Vocational - Pharmacy Technician
Sanford-Brown Institute
Iselin, NJ01-2013
High School Diploma -
Tottenville High School
Staten Island, NY06-2010
Skills
- Goal-oriented
- Customer assistance
- Creative Problem Solving
- Communication skills
- Team Player
- Service-oriented
Timeline
Direct Support Professional
Lifestyles for the Disabled
07.2023 - 03.2024
Full-time Grocery Clerk
ShopRite
10.2016 - 2025
Sales Representative
Acosta Mosaic Group
11.2013 - 01.2016
Supervisor
Atrium Theater
07.2009 - 10.2016
Vocational - Pharmacy Technician
Sanford-Brown Institute
High School Diploma -
Tottenville High School