Derek D. Carter. Jr.
customers service representative
Mooresville,NC
Summary
To enhance the present professional workforce by being an ethical, flexible, dependable, self-motivated individual that will sustain in today’s competitive market. My dedication and ability to maximize resources and improve the bottom line through being committed to getting any job done quickly, efficiently, and safely. The opportunity to add value to a professional business by demonstrating strengths such as organizational and communications skills; willingness to listen and learn; and responsible approach to task undertaken.
Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.
Overview
11
11
years of professional experience
Work History
Technical Support Representative
Velocity
09.2025 - 12.2025
- Resolved technical issues for customers via phone, email, and chat platforms.
- Provided detailed product information and troubleshooting guidance to enhance user experience.
- Maintained accurate records of customer interactions in CRM systems to support service quality.
- Collaborated with cross-functional teams to improve product documentation and support resources.
- Delivered front-line technical support to troubleshoot hardware and software issues for end-users.
- Assisted in resolving customer inquiries through various communication channels including phone, email, and chat.
DSP
RHA
04.2025 - 09.2025
- Provided direct care and support to individuals with developmental disabilities.
- Assisted clients in daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary teams to enhance service delivery and client outcomes.
- Monitored client progress, documenting changes and reporting to healthcare professionals.
Security Dispatcher Supervisor
Security Central
09.2021 - 08.2023
- Monitored security systems and responded to incidents, ensuring timely communication with response teams.
- Coordinated emergency responses, maintaining accurate logs of activities and dispatches for review.
- Assisted in training new dispatchers on protocols and use of communication equipment.
- Implemented process improvements that enhanced incident response efficiency across shifts.
- Oversaw daily operations of dispatch center, ensuring adherence to security protocols and standards.
Deli/Bakery Associate
Food Lion
10.2020 - 09.2021
- Prepared baked goods according to food safety standards and company recipes.
- Maintained cleanliness and organization of bakery equipment and workstations.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Monitored inventory levels, restocked supplies, and reported shortages to management.
- Trained new associates in baking techniques and customer service protocols.
Mailroom Clerk
Delhaize America (Food Lion Corporate Offices)
06.2020 - 06.2021
- Sort and collate incoming and outgoing mail.
- Check for Contraband.
- Weigh mail to determine the correct postage.
- Record Register mail.
- Use fax and scanning machines.
Utility Worker
Compass Group
05.2019 - 03.2021
- Stocks pantries with correct par levels of food items on a daily basis. Records replenished amounts on floor stock form for each unit. Records refrigerator temperatures on floor stock form daily.
- Carries pans, kettles and trays of food to and from workstations, stove and refrigerator in accordance with safety standards.
- Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Stores food in designated areas following wrapping, dating, food safety and rotation procedures.
- Sets up serving line, ensuring temperatures are taken, recorded and within acceptable ranges; notifies cooks if food temperatures are not within acceptable limits.
- Cashiers according to established procedures, maintaining cash accuracy with receipts. Makes deposits at the end of each shift.
- Operated and maintained various kitchen equipment to ensure optimal functionality.
- Assisted in food preparation, following safety and sanitation guidelines consistently.
Lead Cook
Perkins Management
10.2018 - 05.2019
- Prepare dishes for consumption, usually following the institution’s pre-established recipes and menu and may alter ingredients to better serve the tastes and dietary needs of specific diners.
- Organize the process so that kitchen runs smoothly by using time management so that all members of a party receive their meals at the same time, assigning tasks as orders come in, inspecting the presentation before wait staff delivers food, determining the break schedule so that the kitchen remains sufficiently staffed at all times, and monitoring the workstations of lower cooks for cleanliness.
- Ability to abide by best practices and instruct others on issues such as cleaning ingredients, slicing techniques, equipment maintenance, utensil sanitizing, proper refrigeration, heating requirements, hand washing, preventing cross-contamination, spoilage, disposal, and pest control.
- Meet with Executive Sous Chef/Executive Chef to review assignments, anticipated business levels, changes and other information pertinent to the job performance.
Healthcare Specialist
Teletech
06.2018 - 12.2018
- Coordinated patient care initiatives, enhancing communication between healthcare providers and patients.
- Implemented quality assurance protocols, ensuring compliance with healthcare regulations and standards.
Assembly Line Worker
Daimler Freightliner Truck Manufacturing Plant
06.2018 - 08.2018
- Ability to read and comprehend instructions and follow establish procedures
- Accurately collect all material and equipment needed to begin the process of assembly
- Ability to align material, take precision measurements to ensure a perfect fit of components to put together parts to build a more complex unit
- Interpret work orders, production routers, product manuals, and receive verbal instructions regarding duties to be performed
- Ability to utilize hand tools such as measuring devices, screw drivers, adjustable end wrench, and various crimping devices to perform assembly functions
Certified Wing Trainer
Buffalo Wild Wings
09.2017 - 06.2018
- Professionally trained 10-12 new employees quarterly while focusing on high sales, value-focused customer service approach
- Provided back-up for other customer service representatives while working as a team player performing cashier duties, product assistance, and provide positive customer experiences and resolved all customer complaints
- Verified patrons’ identification to ensure they met minimum age requirements for consumption of alcoholic beverages
- Cleaned and maintain the beverage area, equipment, and order transaction areas
- Responsible for coordination of up to 18 servers in restaurant with capacity of 200
Dry Side Selector
Aldi Warehouse
06.2016 - 08.2016
- Select merchandise for shipment and stack pallet neatly
- Proficient in correctly labeling products so that label is visible
- Recognize each pallet by route and batch number
- Breakdown and restack merchandise from pallets during random audits
- Maintain a sanitary and safe work environment
Bread Starter / Cash Register
Jimmy John’s
11.2014 - 04.2016
- Prepare and make bread for daily work flow
- Receives orders from customers and prepare sandwiches in real time
- Slice meat and cheese by hand
- Register operation: balancing at end of day and completing transactions
Education
High School Diploma -
Salisbury High School
Salisbury, NC06.2016
Information Technology
Columbia Southern University
Orange Beach, AL05-2027
Skills
- Team leadership
- Strategic planning
- Effective delegation
- Project coordination
- Decision making
- Adaptability
- Strategic thinking
- Problem-solving
- Detail oriented
- Organization
- Proficient in Microsoft Word, PowerPoint, and Excel
- Verbal/Written Communication
- Prioritization and scheduling
- Efficient data input
- Marketing
- Service excellence
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Remote support
- Customer service expert
Languages
English
Full Professional
Timeline
Technical Support Representative
Velocity
09.2025 - 12.2025
DSP
RHA
04.2025 - 09.2025
Security Dispatcher Supervisor
Security Central
09.2021 - 08.2023
Deli/Bakery Associate
Food Lion
10.2020 - 09.2021
Mailroom Clerk
Delhaize America (Food Lion Corporate Offices)
06.2020 - 06.2021
Utility Worker
Compass Group
05.2019 - 03.2021
Lead Cook
Perkins Management
10.2018 - 05.2019
Healthcare Specialist
Teletech
06.2018 - 12.2018
Assembly Line Worker
Daimler Freightliner Truck Manufacturing Plant
06.2018 - 08.2018
Certified Wing Trainer
Buffalo Wild Wings
09.2017 - 06.2018
Dry Side Selector
Aldi Warehouse
06.2016 - 08.2016
Bread Starter / Cash Register
Jimmy John’s
11.2014 - 04.2016
High School Diploma -
Salisbury High School
Information Technology
Columbia Southern University