Professional Summary
Overview
Work History
Education
Skills
Certification
Awards/Certifications
Information Technology Specialist

Derek Delaney

Amazon
Knoxville,TN
1

CompTIA A+

1

ITIL 4 IT Service Management

1

AWS Certified Cloud Practitioner

IT professional with solid foundation in providing technical support and resolving highly technical-related issues. Proven track record of enhancing system performance and delivering effective solutions that align with business needs. Known for collaborative approach and adaptability in dynamic environments, ensuring reliable support and seamless teamwork.

In addition, very detail-oriented, organized, and meticulous employee. Adept with working at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Work History

Distribution Center Associate

Amazon | 2024 - Current
  • Ensured accurate order picking by verifying items against packing slips and inventory lists.
  • Operated material handling equipment to efficiently transport packages across warehouse floor.
  • Implemented safety protocols, reducing workplace incidents and maintaining compliance with regulations.
  • Conducted regular inventory audits, identifying discrepancies and improving stock accuracy.
  • Minimized product damage or loss through careful handling, appropriate packaging techniques, and adherence to storage guidelines.
  • Stowed products in assigned bins while following inventory control and quality standards.

Maintenance Technician

Aisin Automotive | 2022 - 2024
  • Install, maintain, and troubleshoot casting and finishing machinery.
  • Trained and maintained Fanuc robots and equipment, physical structures, and electrical systems.
  • Performed scheduled maintenance repairs of production equipment during machine service in a multi-shift environment, including, but not limited to mechanical, electrical, pneumatic and hydraulic troubleshooting and repair of machines.
  • Assessed technical drawings and specifications to support prototype assembly and troubleshooting.
  • Collaborated with production teams to identify and resolve equipment malfunctions swiftly.
  • Implemented process improvements that streamlined maintenance workflows, reducing response time to equipment failures.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Electrical Technical Specialist

Arconic | 2017 - 01.2021
  • Provided technical and engineering support during outage planning and small engineering projects utilizing the SMS Siemag integrated PLC and analytical computer systems.
  • Responsible for updating electrical documentation, providing technical leadership and instruction (including training crafts to perform preventive maintenance, troubleshooting, and software backups on Fanuc robots; various Fanuc robot versions throughout the plant).
  • Maintained 13.8kV ABB Rectifying Unit, AB MCC's, Siemens Switchboards, and various high and low voltage electrical equipment throughout the plant.
  • Communicated and generated comprehensive documentation of technical process changes, including temporary PLC program changes, downtime equipment troubleshooting and repair, and safety incidents to other engineering staff members daily.

Electrical Engineering Intern

1 Year
PolyOne | 01.2016 - 01.2017
  • Participate in various training such as OSHA Safety, Operations, and Maintenance Field Training.
  • Communicated with an engineering team to discuss methods to improve process and performance.
  • Work closely within the Engineering Department on small projects such as Sump Filter Waste Removal, Blend Room Equipment Rearrangement and AutoCAD electrical drawings modifications.
  • Maintained continual contact with vendors and contractors regarding inventory and/or special equipment for small projects.
  • Assisted engineers with control panel inspections and component verification.
  • Supported electrical troubleshooting for manufacturing equipment and process systems.

Computer Technician

Computer Depot | 2014 - 2016
  • Diagnosed hardware and software issues across Windows and macOS systems using troubleshooting utilities and repair procedures.
  • Installed operating systems, drivers, and essential applications on desktops and laptops according to service requirements.
  • Documented service orders, repair findings, and completed tasks accurately within ticketing workflows.
  • Assisted customers with setup, connectivity, and basic technical support for computers, printers, and accessories.
  • Performed virus removal, malware cleanup, and system optimization to improve performance and reliability.
  • Replaced failed components, including drives, memory, power supplies, and peripherals, restoring device functionality.

Education

Bachelor of Science - Acelerated BS/MS Information Technology

Western Governors University | Salt Lake City, UT | 10-2027
  • AWS Cloud Practitioner
  • CompTIA A+
  • ITIL v4
  • National Society of Leadership and Success Member

Associate of Applied Science - Electrical Engineering Technology

ITT Technical Institute of Knoxville | Knoxville | 06-2016
  • Highest Honors
  • GPA: 3.86
  • Member of the National Technical Honors Society
  • Honorary Member of ETA

Associate of Applied Science - Accounting

Pellissippi State Technical Community College | Knoxville | 05-2004

GPA: 3.5

Skills

End user support
IT troubleshooting
Hardware installations
Device configuration
Network administration
System administration
Problem-solving skills
Process optimization
IT service management
ITIL framework
Project management
Key process development
Service level management
IT governance
Incident management
IT risk management
Application support

Certification

Cloud Practitioner - AWS - 2025

ITIL 4 IT Service Management - 2025

CompTIA A+ Core 1 & 2 - 2026

Handling Tool Operation and Programming — Fanuc America — 2023

A.C.C. Accounting Clerk Certification — Tenn. Technology Center — 2009

C.F.N.S., Fitness and Nutrition Certification, Penn Foster Career School — 2008

Awards/Certifications

National Technical Honors Society - ITT Technical Institute of Knoxville

Honorary Member of the ETA, Inc.

AWS Cloud Practitioner

CompTIA A+ Core 1 & 2

ITIL 4 IT Service Management

Adult CPR & AED

Derek DelaneyInformation Technology Specialist