Derek Devora
San Antonio,TX
Summary
Enterprise and Operational Risk Leader with over ten years of experience in first line risk oversight, control effectiveness, and regulatory alignment. Skilled in performance metrics, quality assurance, RCSA execution, and delivering actionable risk analytics. Known for strengthening control environments, optimizing GRC platforms, and partnering with cross-functional teams to enhance governance and operational resilience.
Results-driven Operational Risk Manager with significant experience in risk mitigation, regulatory compliance, and process improvement. Possess strong leadership skills, adept at team management and cross-functional collaboration. Notable for effectively minimizing operational risks, improving workflow efficiencies, fostering a culture of accountability, and driving strategic decision-making processes based on data analysis.
Overview
18
18
years of professional experience
Work History
Operational Risk Manager, Vice President
Frost Bank
01.2024 - Current
- Lead first-line operational risk activities, strengthen control environments, and enhance risk assessment and monitoring across multiple business units.
- Identified gaps in business unit control environments and introduced enhanced risk metrics, improving issue detection and reducing recurring incidents.
- Led redesign of risk dashboards to provide real-time insights into risk and controls, increasing visibility for senior leadership and improving decision making.
- Directed root-cause evaluations of material risk events, streamlining remediation plans and reducing time to resolution by implementing stronger first-line testing protocols.
- Partnered with Compliance, Audit Services, and IT to improve control design and ensure alignment with enterprise risk frameworks, strengthening regulatory readiness.
- Implemented a new Risk Identification and RCSA process.
Enterprise Risk Manager and GRC Project Lead, Vice President
Frost Bank
01.2020 - 01.2024
- Oversaw enterprise risk governance programs and led modernization of GRC technology to enhance transparency, reporting, and assessment capabilities.
- Enhanced the loss event reporting process by introducing data validation controls, improving accuracy and strengthening downstream regulatory reporting.
- Supported annual operational risk assessments by coordinating stakeholder input and validating control effectiveness, resulting in improved assessment quality.
- Delivered comprehensive reports for risk committees, enabling leadership to identify emerging patterns and take preventative action.
- Created risk appetite statements for enterprise risk pillars.
Operational Risk Analyst, Assistant Vice President
Frost Bank
01.2015 - 01.2020
- Supported risk system management, loss event reporting, and annual operational risk assessments across the organization.
- Enhanced the loss event reporting process by introducing data validation controls, improving accuracy and strengthening downstream regulatory reporting.
- Supported annual operational risk assessments by coordinating stakeholder input and validating control effectiveness, resulting in improved assessment quality.
- Delivered comprehensive reports for risk committees, enabling leadership to identify emerging patterns and take preventative action.
- Improved KRI tracking by refining thresholds and monitoring routines, increasing visibility into operational weaknesses.
Trust Operations Team Lead
Frost Bank
01.2013 - 01.2015
- Led trust operations, statewide branch support, and daily workflow oversight.
- Identified inefficiencies in disbursement procedures and redesigned processes, resulting in zero audit findings across multiple reviews.
- Trained and supervised staff to improve accuracy and service quality, reducing error rates across statewide support requests.
- Implemented stronger controls around account reconciliations, improving compliance and operational integrity.
Personal Banker
Frost Bank
01.2011 - 01.2013
- Delivered consumer banking services, fraud prevention, and account management.
- Identified opportunities for enhanced fraud prevention during account openings, reducing exposure to identity-related losses.
- Provided clients with financial guidance that improved account retention and supported consistent achievement of monthly sales goals.
- Built strong client relationships that increased referrals and deepened customer engagement.
Customer Service Operations Manager
HEB Groceries
01.2008 - 01.2011
- Managed high-volume service operations and staff performance for a 125-employee team.
- Improved operational efficiency by creating training programs that increased service accuracy and reduced employee turnover.
- Strengthened compliance with corporate policies through new performance tracking tools that improved accountability.
- Led workforce scheduling and payroll management, improving labor accuracy and reducing staffing discrepancies.
Education
Bachelor's Degree - Business Administration
UTSA
Skills
- ERM/ORM Oversight
- First Line Control Design and Effectiveness
- Risk Control Self-Assessments (RCSA)
- Metrics and Dashboard Reporting
- Quality Assurance and Testing
- GRC Platform Implementation
- Regulatory Compliance and Audit Readiness
- Issue Management and Oversight
- Key Risk Indicator (KRI) Development
- Process, Risk and Control Development
- GRC technology
- Enterprise risk management
- Leadership communication
- Problem solving
- Team building
- Incident management
- Root-cause analysis
- Risk mitigation
- Risk reporting
- Key risk indicators
Personal Information
Title: Operational Risk Manager, VP
Timeline
Operational Risk Manager, Vice President
Frost Bank
01.2024 - Current
Enterprise Risk Manager and GRC Project Lead, Vice President
Frost Bank
01.2020 - 01.2024
Operational Risk Analyst, Assistant Vice President
Frost Bank
01.2015 - 01.2020
Trust Operations Team Lead
Frost Bank
01.2013 - 01.2015
Personal Banker
Frost Bank
01.2011 - 01.2013
Customer Service Operations Manager
HEB Groceries
01.2008 - 01.2011
Bachelor's Degree - Business Administration
UTSA