Summary
Overview
Work History
Education
Skills
Timeline
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Derek Dexter

Jacksonville,FL

Summary

Highly motivated and results-driven professional with over 7 years of experience in dynamic retail and service environments, specializing in operations, sales, and team leadership. Proven ability to train, mentor, and motivate staff to achieve operational excellence and enhance customer satisfaction. Currently pursuing a Bachelor's degree in Cloud Computing, eager to leverage a blend of practical leadership, strong problem-solving skills, and emerging technical knowledge to drive success in a challenging technology-driven role.

Overview

7
7
years of professional experience

Work History

Senior Guest Associate

GameStop
10.2023 - 02.2024
  • Managed daily store operations, overseeing entry-level and seasonal associates.
  • Provided comprehensive coaching, support, and product knowledge training to team members.
  • Independently executed daily opening and closing procedures, ensuring strict adherence to local pawn laws.
  • Maintained optimal cleanliness and organization of the sales floor and cash wrap to foster positive guest experiences.
  • Educated customers on new games, content, and promotions by maintaining current product knowledge.

Sales Representative

ADT
08.2021 - 02.2022
  • Generated new business by effectively selling security products and services within an assigned territory.
  • Applied consultative selling techniques to identify customer needs and recommend tailored solutions.
  • Managed customer interactions and tracked sales progress efficiently using Salesforce CRM.

Shift Lead

Crumbl Cookies
06.2021 - 02.2022
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained and mentored new employees to maximize team performance.
  • Assisted management in conducting interviews and onboarding new hires.
  • Maintained in-depth knowledge of over 20 menu items, including caloric content, ingredient preparation, and dietary restrictions.

Corporate NSO Trainer

PDQ
02.2017 - 06.2021
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Ensured adherence to strict restaurant safety and security protocols, maintaining a safe environment for employees and customers.
  • Executed comprehensive opening and closing duties based on shift assignments.
  • Improved operational efficiency by 8% through meticulous preparation of necessary items and information for subsequent shifts.

Education

Undergraduate In Cloud Computing - Cloud Computing

DeVry University
Chicago, IL
10-2025

High School Diploma -

Atlantic Coast High School
Jacksonville, FL
05-2018

Skills

  • Technical: Python (Basic), Linux (Basic), Salesforce CRM, Microsoft Office Suite (Word, Excel, PowerPoint), POS Systems, Basic Computer Hardware/Software
  • Soft Skills: Team Management, Leadership, Customer Service Excellence, Consultative Sales, Problem Solving, Staff Training & Development, Operations Management, Inventory Control
  • Languages: English (Native)

Timeline

Senior Guest Associate

GameStop
10.2023 - 02.2024

Sales Representative

ADT
08.2021 - 02.2022

Shift Lead

Crumbl Cookies
06.2021 - 02.2022

Corporate NSO Trainer

PDQ
02.2017 - 06.2021

Undergraduate In Cloud Computing - Cloud Computing

DeVry University

High School Diploma -

Atlantic Coast High School

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Derek Dexter