Derek Diopulos
Sac City,IA
Summary
Accomplished Delivery Manager with a proven track record at Redrock Pharmacy, excelling in distribution coordination and team supervision. Expert in enhancing delivery efficiency and customer satisfaction through strategic route planning and preventive maintenance. Demonstrated ability to exceed quality metrics, ensuring over 100+ successful deliveries weekly with zero traffic violations.
Overview
14
14
years of professional experience
Work History
Delivery Manager
Redrock Pharmacy
09.2023 - Current
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Oversaw delivery portfolio encompassing [Location] with [Number]+ deliveries per week.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Delivery Manager
CNS Pharmacy
07.2020 - 08.2023
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Worked with vendors to schedule daily pickups and weekly deliveries.
Delivery Driver/Manager
RedRock Pharmacy
03.2012 - 08.2020
- Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities.
- Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
- Verified validity of vehicle inspection stickers and registrations.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Customer Service Representative
Rent A Center Warehouse & Retail Store
02.2011 - 03.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Medical Delivery Driver
Terrace Pharmacy
10.2010 - 03.2011
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
Kahuku High School
Kahuku, HI06.2007
Skills
- Distribution Coordination
- Vehicle Maintenance
- Report Preparation
- Preventive Maintenance
- Delivery Management
- Route Planning
- Team Supervision
Timeline
Delivery Manager
Redrock Pharmacy
09.2023 - Current
Delivery Manager
CNS Pharmacy
07.2020 - 08.2023
Delivery Driver/Manager
RedRock Pharmacy
03.2012 - 08.2020
Customer Service Representative
Rent A Center Warehouse & Retail Store
02.2011 - 03.2012
Medical Delivery Driver
Terrace Pharmacy
10.2010 - 03.2011
High School Diploma -
Kahuku High School
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