DEREK DOOLEY
Idaho Falls,ID
Summary
Versatile Director of Operations with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations, Process Improvement and Leadership Development. Proficient in developing efficient operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
New York Life Agent
Passion Fulfillment LLC
11.2021 - Current
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Director of Closing / Process Improvement Manager
Thrive Mortgage
06.2020 - 05.2022
- Worked closely with organizational leadership to guide operational strategy.
- Oversaw operations of 8 departments and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to optimize resources using analytics thinking to address client-specific metrics.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Drafted and distributed reports to assist Executives with critical business decisions.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Corporate Sales Trainer
Academy Mortgage Corporation
01.2020 - 06.2020
- Developed and led group training courses to align with corporate sales goals.
- Trained on sales and account management practices to enhance performance, efficiency and profitability.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Provided coaching and mentoring to sales team.
- Facilitated the virtual and blended sales performance training program.
- Developed job-specific competencies and performance standards.
- Developed and executed performance management programs to increase sales productivity.
Owner
Shingle Solutions LLC
03.2019 - 12.2019
- Founded and managed Roofing business, growing revenue to $1.23M in first year.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
Regional Closing Manager
Academy Mortgage Corporation
03.2016 - 02.2019
- Supervised closing operations staff and kept employees compliant with company, State and Federal policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented business strategies, increasing revenue and effectively reducing labor costs by $2.4M annually.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Directed, organized and controlled mortgage closing functions for sites in multiple states.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Oversaw recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Mitigated business risks by working closely with staff members and assessing performance.
Closing Manager
W.J. Bradley Mortgage Capital
02.2013 - 03.2016
- Managed closing teams in Utah and Colorado achieving >1,000 timely and efficient closings monthly.
- Audited closing and funding documents and a variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Managed and motivated employees to be productive and engaged in work.
- Chaired TRID committee and oversaw TRID implementation companywide.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance, increasing efficiency and reducing labor costs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Education
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
Manchester, NH06.2016
Associate of Arts - Business
University of Phoenix
Phoenix, AZ2012
Skills
- Risk Management
- Policy Development
- Project & Operations Management
- Process Improvement
- Tactical Planning & Execution
- Operations Oversight
- Team Building & Supervision
- Strategic Thinking
- Conflict Resolution
- Attention to detail
- Regulatory Compliance
- Customer Service Orientation
- Multi-Project Management
- Revenue Generation
- Financial Analysis
- Business Growth & Expansion
- Quality Control & Monitoring
- High Performance Sales
- Contract Negotiations
- Financial Management
Accomplishments
- Supervised team of 85+ remote staff members.
- Achieved labor cost reduction of $2.4M annually by developing and implementing a blended operations model for closing and funding operations.
Certification
Life and Health Insurance License - NPN 16383634 - 2011-Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
New York Life Agent
Passion Fulfillment LLC
11.2021 - Current
Director of Closing / Process Improvement Manager
Thrive Mortgage
06.2020 - 05.2022
Corporate Sales Trainer
Academy Mortgage Corporation
01.2020 - 06.2020
Owner
Shingle Solutions LLC
03.2019 - 12.2019
Regional Closing Manager
Academy Mortgage Corporation
03.2016 - 02.2019
Closing Manager
W.J. Bradley Mortgage Capital
02.2013 - 03.2016
Bachelor of Science - Accounting And Finance
Southern New Hampshire University
Associate of Arts - Business
University of Phoenix