Derek Dowhower
Mount Pleasant,USA
Summary
Dynamic Senior Manager with a proven track record at Verizon Wireless, excelling in staff management and business development. Expert in driving sales through innovative marketing strategies and conflict resolution. Adept at employee training and performance evaluation, consistently achieving targets and enhancing customer satisfaction. Proficient in advanced CRM and problem-solving techniques.
Overview
11
11
years of professional experience
Work History
Senior Manager
Verizon Wireless
Oak Creek, Wisconsin
03.2024 - Current
- Oversee daily operations encompassing staff management, customer service, and financial performance.
- Achieve sales targets consistently through targeted promotions and effective upselling techniques.
- Conduct regular performance evaluations for staff, identifying improvement areas and offering constructive feedback.
- Resolve customer complaints swiftly to sustain high levels of satisfaction.
- Manage conflicts among team members to foster a positive work environment.
- Lead a team of 10 employees, providing training and support to enhance productivity and performance.
- Developed strategic plans to drive business growth and enhance profitability.
Inside and Outside Sales
Right Trailers LLC
03.2023 - 03.2024
- Handle the sales in the store location as well as visit with local businesses and municipalities to build relationships and close sales and service.
- Create ads on social media and websites as well as create physical advertisement in the form of flyers and trifolds to promote the company and drive in clients.
- Check in new trailers, move units with forklifts and chains, and manage the lot.
IHX and Sales
AT&T Inc.
04.2015 - 02.2023
- Met with clients in their homes and businesses to drive growth with sales.
- Created goals to obtain and plans to execute to ensure results and accountability.
- Worked with front facing customers and assessed needs to build adequate recommendations.
- In charge of New Hire on-boarding, set up schedule for new hires and designated training and shadowing times for development over the 1st month of hire date, including follow ups and one on ones.
- Sales Skills specifically tailored around electronics and needs of customers.
- Technical Support and Customer Service skills to assess issues and find solutions to ensure customer satisfaction and ongoing business.
Education
GED -
William Horlick High School
Racine, WI06-2005
Some College Education - Graphic Design
High Tech Institute
Orlando, FLSkills
- Staff management
- Performance evaluation
- Business development
- Conflict resolution
- Sales
- Technical support
- Customer service
- Advanced CRM
- Marketing
- MS Office
- Content creation
- Problem solving
- Solution creation
- Employee training
References
References available upon request.
Timeline
Senior Manager
Verizon Wireless
03.2024 - Current
Inside and Outside Sales
Right Trailers LLC
03.2023 - 03.2024
IHX and Sales
AT&T Inc.
04.2015 - 02.2023
GED -
William Horlick High School
Some College Education - Graphic Design
High Tech Institute