Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derek Drager

Cameron,MO

Summary

Accomplished Plumbing Supervisor with a proven track record at AB May, enhancing project efficiency and team performance through expert plumbing skills and effective staff management. Leveraged construction management and troubleshooting abilities to surpass project goals, achieving a significant reduction in customer complaints. Demonstrated excellence in fostering team cooperation and advancing skill sets, contributing to sustained business growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Plumbing Supervisor

AB May
02.2022 - Current
  • Provided exceptional customer service through clear communication and prompt resolution of any project-related concerns.
  • Efficiently managed project budgets, maintaining accurate records for cost control purposes.
  • Streamlined inventory management processes to avoid stockouts or excess inventory of plumbing materials and supplies.
  • Performed regular evaluations of equipment performance, scheduling necessary repairs or replacements as needed.
  • Conducted regular inspections on completed projects, ensuring compliance with industry codes and client satisfaction.
  • Collaborated with other supervisors from different trades to ensure smooth coordination during construction projects.
  • Managed and supervised a team of 10 plumbers, ensuring adherence to safety regulations and work standards.
  • Trained junior plumbers in advanced plumbing techniques, improving their skills and contributing to team success.
  • Established a culture of continuous improvement within the team by soliciting feedback from members regarding ways to enhance work processes.
  • Maintained high levels of safety awareness within the team by conducting regular toolbox talks and implementing best practices.
  • Reduced customer complaints for plumbing issues by providing timely and quality services.
  • Implemented preventive maintenance programs, reducing emergency repairs and increasing system longevity.
  • Provided technical expertise to troubleshoot complex plumbing problems in residential buildings.
  • Kept up-to-date with advancements in the plumbing industry through continuous professional development opportunities.
  • Enhanced project efficiency by streamlining plumbing installations and maintenance processes.
  • Improved overall project profitability by effectively managing labor costs and material usage.
  • Complied with state plumbing codes throughout duration of each project.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Inspected sewers and piping systems to assess quality and condition.
  • Offered guidance and training to junior team members.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Inspected equipment and tools used for safe operation.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Provided feedback to workers on job performance and safety procedures.
  • Assisted in recruiting and hiring new construction and extraction workers.

Plumbing Field Supervisor

Anthony PHCE
03.2020 - 02.2022
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
  • Met with customers to resolve issues and build productive relationships.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
  • Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
  • Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
  • Implemented best practices in field operations to ensure consistency across all projects under supervision.
  • Investigated issues and developed effective solutions.
  • Kept teams on task to complete milestones on time.
  • Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.
  • Evaluated performance and progress, and made proactive adjustments.
  • Completed site checks and leveraged computerized applications to document or record findings.
  • Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
  • Mentored team members in best practices to increase sales performance.
  • Cultivated positive working relationships with key stakeholders, including clients, subcontractors, and regulatory agencies.
  • Built and nurtured relationships with customers and vendors to maximize profit potential.
  • Fostered strong relationships with clients by providing regular updates and addressing concerns promptly.
  • Implemented safety protocols, significantly reducing workplace accidents.
  • Conducted comprehensive site inspections to ensure compliance with regulatory standards.
  • Facilitated cross-departmental collaborations, enhancing overall efficiency of project execution.
  • Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Provided feedback to workers on job performance and safety procedures.
  • Administered disciplinary actions to workers violating safety regulations and company policies.

Equipment Operator

Crooked River Enterprise
09.2017 - 02.2020
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Completed minor repairs and replacements of equipment parts to restore functionality.
  • Drove vehicles to and from work sites and maintained clean driving record.
  • Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
  • Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
  • Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Loaded and unloaded materials from trucks, cranes and other and coordinated supplies to promote efficiency.
  • Increased equipment efficiency by performing regular maintenance and timely repairs.
  • Demonstrated adaptability in handling diverse assignments, swiftly transitioning between different types of equipment as needed.
  • Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
  • Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
  • Graded earth and smoothed surfaces as part of projects or finish work.
  • Maintained accurate records of equipment performance and service history for future reference and analysis.
  • Utilized GPS systems to accurately survey and grade terrain for worksite preparation.
  • Operated specialized attachments to complete tasks efficiently, such as using a hydraulic breaker for rock excavation projects.
  • Assisted with safe materials transport between work sites to reduce downtime.
  • Minimized operational costs through effective fuel management and preventive maintenance routines.
  • Reduced equipment breakdowns with proactive identification and resolution of potential issues.
  • Operated variety of heavy equipment to prepare sites for construction, contributing to project efficiency.
  • Conducted daily maintenance checks on equipment, preventing downtime and maintaining productivity.
  • Operated heavy equipment to move large quantities of dirt and debris.
  • Loaded and unloaded construction materials on site.
  • Monitored fuel, oil and water levels of heavy equipment.
  • Checked equipment performance and made necessary repairs.
  • Inspected and maintained heavy equipment used in construction projects.
  • Employed bulldozers, loaders and backhoes for construction projects.

Plumbing Supervisor

AB May
01.2013 - 09.2017
  • Provided exceptional customer service through clear communication and prompt resolution of any project-related concerns.
  • Efficiently managed project budgets, maintaining accurate records for cost control purposes.
  • Collaborated with other supervisors from different trades to ensure smooth coordination during construction projects.
  • Managed and supervised a team of 10 plumbers, ensuring adherence to safety regulations and work standards.
  • Trained junior plumbers in advanced plumbing techniques, improving their skills and contributing to team success.
  • Contributed to company growth by actively participating in business development activities such as bidding on new contracts or networking at industry events.
  • Established a culture of continuous improvement within the team by soliciting feedback from members regarding ways to enhance work processes.
  • Maintained high levels of safety awareness within the team by conducting regular toolbox talks and implementing best practices.
  • Reduced customer complaints for plumbing issues by providing timely and quality services.
  • Kept up-to-date with advancements in the plumbing industry through continuous professional development opportunities.
  • Enhanced project efficiency by streamlining plumbing installations and maintenance processes.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Repaired plumbing systems, components, and equipment.
  • Complied with state plumbing codes throughout duration of each project.
  • Measured, threaded, and cut materials to correct angles.
  • Filled pipe systems with water and air to determine location of leaks.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Selected type and size of piping required for each project.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
  • Inspected sewers and piping systems to assess quality and condition.
  • Read blueprints to determine appropriate materials and procedures for each project.
  • Cut openings in structures to accommodate pipes and pipe fittings with Tool and Tool.
  • Inspected equipment and tools used for safe operation.
  • Developed and maintained positive relationships with clients and other stakeholders.

Owner/Operator

Crossroads Plumbing and Drain Cleaning
11.2002 - 01.2013
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior Product or Service to customers.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
  • Improved safety standards by regularly reviewing protocols and implementing necessary updates.
  • Implemented sustainable practices, reducing environmental impact.
  • Operated with safety and skill to avoid accidents and delays.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Raised property accuracy and accountability by creating new automated tracking method.

Education

Diploma - General Studies

Cameron High School
Cameron, MO
05.1995

Skills

Silver and soft solder expert

Certification

Master Plumbing license

Backflow certification

Gas license

Cdl

Air Brake endorsement

Double/Triple endorsement

Tanker endorsement

OSHA 10

Timeline

Plumbing Supervisor

AB May
02.2022 - Current

Plumbing Field Supervisor

Anthony PHCE
03.2020 - 02.2022

Equipment Operator

Crooked River Enterprise
09.2017 - 02.2020

Plumbing Supervisor

AB May
01.2013 - 09.2017

Owner/Operator

Crossroads Plumbing and Drain Cleaning
11.2002 - 01.2013

Diploma - General Studies

Cameron High School

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Derek Drager