Derek Dubay
Bangor,ME
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Registered Nurse
St. Joseph's Hospital
Bangor , ME
04.2023 - Current
- Ensured appropriate positioning of patients on operating table prior to surgery.
- Maintained a sterile environment in the operating room by adhering to aseptic techniques.
- Collaborated with surgeons, anesthesiologists and other healthcare professionals to provide optimal care for patients.
- Assisted physicians with intraoperative procedures including specimen collection and tissue manipulation.
- Assisted with preparation of supplies, instruments and equipment for surgical procedures as necessary.
- Initiated emergency resuscitative measures when indicated in the event of complications or unexpected outcomes.
- Utilized effective communication strategies when interacting with family members or other health team members.
- Maintained accurate documentation of patient's medical record throughout the perioperative process.
- Performed nursing tasks to deliver high level of care and comply with procedures and regulations.
- Discussed surgical patients with healthcare team to address and resolve concerns.
- Completed Periop 101
Switchboard Operator
St. Joseph's Hospital
Bangor, ME
11.2021 - 04.2023
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Alerted staff of emergency information and general announcements using PA system.
- Completed connections between callers, departments and professionals.
- Accurately transcribed message details and promptly relayed to appropriate recipients.
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Monitored and recorded daily phone activity in log book.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Assisted customers with account updates, balance inquiries and other related issues.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
Outside Sales Representative
Dubay Auto Parts
Old Town, ME
07.2018 - 08.2021
- Maintained open communication with leadership to facilitate business development.
- Educated customers on product features and technical details to highlight benefits.
- Utilized upselling techniques to maximize revenue.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Generated sales by prospecting, negotiating contracts and closing.
- Analyzed sales presentations to communicate product quality and market comparison.
- Leveraged trends in customer industries and marketplaces to shape value-added solutions and approaches.
Manager
NAPA
Hampden, ME
07.2015 - 06.2018
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed lucrative marketing plans to maximize profits.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Entered time and attendance logs in preparation for payroll.
Manager
NAPA
Bangor, ME
01.2015 - 06.2018
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Outside Sales Representative
NAPA
Bangor, ME
04.2011 - 06.2015
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Educated customers on product features and technical details to highlight benefits.
- Utilized upselling techniques to maximize revenue.
- Negotiated prices and set up contracts to finalize sales agreements.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Organized sale calls with customers and vendors.
Assistant Manager
NAPA
Bangor, ME
01.2012 - 01.2015
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Counter Sales Representative
NAPA
Bangor, ME
06.2010 - 01.2012
- Delivered top quality customer service while managing multiple tasks.
- Kept counter and display areas in clean and neat fashion.
- Processed order transactions and handled debit and cash operations.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
Education
Associate of Science - Nursing
Beal University
Bangor, ME02.2023
High School Diploma -
Old Town High School
Old Town, ME06.2009
Bachelor of Science - Nursing
University of Maine At Fort Kent
Fort Kent, MESkills
- Patient Safety
- Patient Assessment
- Direct and Indirect Patient Care
- Patient Relations
- Patient Positioning
- Patient Advocacy
- Teamwork and Collaboration
- Critical Thinking
- HIPAA Compliance
- Emergency Response
- Patient Communication
Timeline
Registered Nurse
St. Joseph's Hospital
04.2023 - Current
Switchboard Operator
St. Joseph's Hospital
11.2021 - 04.2023
Outside Sales Representative
Dubay Auto Parts
07.2018 - 08.2021
Manager
NAPA
07.2015 - 06.2018
Manager
NAPA
01.2015 - 06.2018
Assistant Manager
NAPA
01.2012 - 01.2015
Outside Sales Representative
NAPA
04.2011 - 06.2015
Counter Sales Representative
NAPA
06.2010 - 01.2012
Associate of Science - Nursing
Beal University
High School Diploma -
Old Town High School
Bachelor of Science - Nursing
University of Maine At Fort Kent
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