Summary
Overview
Work History
Education
Skills
Timeline
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Derek Dunn

Chattanooga,TN

Summary

Dedicated customer logistics and supply chain specialist with a proven track record in effectively managing customer orders, resolving issues, and ensuring optimal customer satisfaction. Skilled in utilizing order management systems such as Salesforce TMS, successfully collaborating with sales, logistics, and transportation teams to streamline operations and deliver exceptional results. Possessing a strategic mindset, strong problem-solving abilities, and a talent for building collaborative relationships, consistently exceeding customer expectations by providing tailored solutions that drive success.

Overview

6
6
years of professional experience

Work History

Enterprise Logistics Operations Specialist

Steam Logistics
05.2022 - Current
  • Served as a main point of contact for customers, managing order inquiries and resolving issues to ensure customer satisfaction
  • Coordinated freight movement of over 1,000 containers per year from various ports and rails all over the country and Canada
  • Partnered and directed carrier partners throughout life of shipment resulting in significant cost savings each quarter
  • Partnered with sales teams and brokers to address needs related to financials, delivery methods, account management, and strategic projects
  • Collaborated with customer product supply, supply planning, logistics, and transportation teams to resolve delivery flow concerns, such as late trucks, dwell time, and refused deliveries
  • Managed phone calls and emails from customers, internal collaborators, and partners, accurately tracking and resolving business needs
  • Acted as a liaison between external departments and customers to process delivery changes, communicate updates, and track and reschedule orders to meet delivery dates
  • Applied best practices and business knowledge to make timely decisions and resolve issues with product orders
  • Proactively managed order flow, communicated all issues, and partnered with transportation to ensure timely delivery appointments
  • Recognized and tracked trends in customer issues, evaluated processes, and suggested improvements for product order management and partner interactions
  • Worked collaboratively and independently on daily tasks, resolving diverse escalations using strategic thinking and available resources
  • Built and leveraged collaborative relationships with customers, sales, logistics, and other internal partners based on customer-specific operations.
  • Maximized customer satisfaction with timely deliveries by coordinating closely with suppliers, carriers, and distribution centers.

Apple At Home Advisor

Kelly Services
08.2021 - 05.2022
  • Provided customer support for Apple products and services, resolving technical and account-related issues
  • Assisted customers with troubleshooting and problem resolution
  • Investigated and resolved billing issues, compromised accounts, and other account-related problems.

Assistant Operations Manager

Starbucks
06.2018 - 07.2021
  • Ensured compliance with health and regulatory requirements in the market
  • Managed ordering, receiving, and delivery processes for the production facility
  • Continuously improved delivery processes to ensure seamless store operations
  • Supported facility maintenance, repair, and equipment upkeep
  • Organized accounting, inventory, and logistics for invoices, accounts, and vendor relationships
  • Conducted staff development through coaching and performance observation
  • Maintained a database for tracking lot numbers, products, pricing, dates, times, and vendor information
  • Assisted in training and developing new partners
  • Supervised and supported assemblers, porters, and logistics staff.
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.

Education

Associate in Computer Science -

Borough of Manhattan Community College
New York, NY
12.2021

High School Diploma -

Westhill High School
Stamford, CT
01.2011

Skills

  • Customer Order Management
  • Freight and Drayage Operations
  • Salesforce TMS and Order Management
  • Container Tracking
  • Import Customs Processes
  • Logistics Coordination
  • Strategic Thinking
  • Problem Solving
  • Data Analysis
  • Microsoft Office Suite (Outlook, Word, Excel, OneNote)
  • Customer Service
  • Relationship Building
  • Effective Communication
  • Team Leadership and Development
  • Inventory Management

Timeline

Enterprise Logistics Operations Specialist

Steam Logistics
05.2022 - Current

Apple At Home Advisor

Kelly Services
08.2021 - 05.2022

Assistant Operations Manager

Starbucks
06.2018 - 07.2021

Associate in Computer Science -

Borough of Manhattan Community College

High School Diploma -

Westhill High School

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Derek Dunn